De-registration Specialist

Job Title: De-registration Specialist

Sector / Department: Taxpayer Affairs Registration Services (Registered Taxpayers Section)

The De-registration Specialist processes and validates taxpayer de-registration applications to ensure accuracy completeness and compliance with legal and procedural requirements. The role updates taxpayer records in the central register coordinates with related departments to maintain data consistency and supports improvements to digital workflows. It tracks performance indicators identifies recurring issues and ensures timely standardized processing of de-registration cases.

• De-registration Operations & Case Handling: Review de-registration applications verify documentation and ensure compliance with defined eligibility and procedural criteria. Coordinate with relevant departments to resolve discrepancies and finalize cases within established timelines. Prepare case summaries and documentation for complex or escalated cases.

• Taxpayer Register & Data Accuracy: Update taxpayer records in the central register to reflect de-registration changes and ensure consistency across integrated systems. Conduct regular data checks to identify and correct inaccuracies or outdated information. Coordinate with IT and data teams to maintain accuracy and synchronization of taxpayer data.

• Procedures & Guidance: Apply and maintain standardized procedures templates and checklists for case intake verification and closure. Suggest procedural updates and support the implementation of corrective actions to improve efficiency and consistency. Contribute to orientation and knowledge-sharing activities on de-registration processes.

• Performance & Reporting: Monitor KPIs such as processing timelines error rates and case volumes. Prepare concise reports on operational trends and identify areas for process improvement. Contribute to improving system usability and data reliability through operational feedback.

• Coordination & Taxpayer Communication: Coordinate with other departments on workflow or policy clarifications affecting de-registration processes. Prepare clear responses to taxpayer inquiries and contribute to public-facing FAQs and procedural guides.

• Education: Bachelor’s degree in Law Taxation Accounting Economics Information Systems or a related field. Master’s degree or relevant professional certification is an advantage.

• Experience Requirements:

  • Bachelor’s Degree: Minimum 9 years of experience.

  • Master’s Degree: Minimum 8 years of experience.

  • PhD / Doctorate: Minimum 5 years of experience.

  • Preferred: 9 years of experience in taxpayer de-registration or related operations within government or public-sector organizations.

• Technical Skills: Strong understanding of de-registration procedures data management and taxpayer service processes. Proficiency in case handling data management and operational reporting. Strong analytical organizational communication and coordination skills.