أدخل المسمى الوظيفي أو الكلمة الرئيسية
Customer Experience Manager Telecom
موقع الوظيفة:
الراتب شهرياً:
تم النشر:
25 اكتوبر 2026 (أمس)
تم النشر:
آخر موعد للتقديم:
22 يناير 2027
آخر موعد للتقديم:
عدد الوظائف الشاغرة:
1 عدد الوظائف الشاغرة
عدد الوظائف الشاغرة:
ملخص الوظيفة
Foreground is partnering with a major telecom operator in Qatar to appoint a Customer Experience Manager to elevate service standards and customer engagement across multiple channels.
Responsibilities
- Define and implement customer journey and experience strategies.
- Oversee call center digital and in-store service operations.
- Monitor NPS and customer satisfaction scores.
- Lead service recovery and complaint management processes.
- Collaborate with product and marketing teams for seamless client experiences.
Qualifications
- Bachelors degree in Business Communications or related field.
- 8 years in customer experience management telecom preferred.
- Proven track record in service transformation initiatives.
- Strong analytical and communication skills.
- Bilingual Arabic/English essential.
