CRM Executive

We are looking for an experienced CRM Executive with a background in the automotive industry to join our Sales team.
Preferred Nationality: Arabic or Philippines Female

Key Responsibilities: • Welcome and assist showroom visitors while ensuring an excellent customer experience. • Manage walk-in phone WhatsApp social media and online customer inquiries. • Accurately log and track all leads in the CRM/DMS system. • Coordinate lead assignments and ensure timely follow-ups throughout the sales journey. • Conduct customer follow-ups for inquiries test drives bookings deliveries and post-sales feedback. • Prepare daily weekly and monthly CRM performance reports. • Support customer complaint resolution and maintain accurate customer records. • Coordinate with the sales and marketing teams to improve lead conversion and customer satisfaction. Requirements: • 3 - 5 years of CRM experience in the automotive delearship industry is mandatory. • Excellent communication and customer service skills. • Experience using CRM/DMS systems and Microsoft Office. • Strong organizational skills with attention to detail. • Ability to multitask and work effectively in a fast-paced environment. • If you have a passion for delivering exceptional customer experiences and have automotive CRM experience we'd love to hear from you.

Required Skills:

CRM DMS Microsoft Office Communication Customer Service Organizational Skills Attention to Detail Multitasking Automotive Dealership Customer Experience Management Customer Inquiry Management Lead Tracking Lead Coordination Customer Follow-up CRM Reporting Customer Complaint Resolution Record Keeping Cross-functional Coordination Lead Conversion