CME - Client Services Specialist

To professionally handle Management Print Services (MPS) clients following project deployment and providing reviews and customer service during the contract period.

With Canon youll get the support and encouragement you need to grow from people who share your ambition. Well invest in your professional development to help you learn and progress in your role with us. Youll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly.

At Canon we have a clear vision: to be committed to creating a more inclusive and equitable culture where employees are valued and can thrive personally and professionally.

Canon also has a strong commitment to sustainability encompassed by our Kyosei philosophy of living and working together for the common good focused on reducing our environmental impact and creating opportunities to make positive social contribution. Provide pleasant courteous and professional customer handling relations over the phone emails and face to face.
Responsible to manage the daytoday operational requirements and Ad hoc requests of MPS customers to ensure customer satisfaction.
Prepare and conduct quarterly/biannual MPS review meeting with MPS clients with the required time scale covering volume utilization service calls SLA KPIs machine utilization etc..
Maintains the MPS Reviews schedule to ensure complete coverage for our MPS customers base.
Support Sales team with all data reports and analysis required to manage their accounts and work on contracts renewals.
Responsible for account development by capturing opportunities to increase profitable revenue growth within existing sites by introducing new services and by increasing demand for existing services.
Ensure services are delivered in line with the contract terms that SLAs deliverables are met.
Monitors and manages incidents and problems to achieve agreed contractual SLAs.
Communicates the progress to the customer until closure.
Maintains a high level of customer satisfaction and resolves all customer complaints.

Graduate Degree.
Background within Businessrelated field(preferred).
Working experience of 23 years in a customer facing role.
Strong customer service orientation & excellent communication skills both on the phone & in person.
Proficiency in MS Office: Word Excel & PowerPoint.
Fluency in written and spoken English.

Ability to deliver extraordinary levels of customer service & provide creative solutions to clients.
Dynamic & a finisher with an eye for detail & the ability to drive through solutions.
Strong commercial orientation with broad business understanding & skills equipped with a sharp intellect to focus on key issues with an attention to detail & accuracy of information.
Flexible to new situations & challenge.

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