Branch Manager Express & Courier

Job Description

Job Title: Branch Manager

Job Location: Al Wukair Qatar (on-site)

Reporting to: Owner

Position Overview

The Branch Manager will be responsible for leading and growing the Qatar operations overseeing both day-to-day activities and business development initiatives. This role requires a seasoned logistics professional with strong leadership abilities deep industry knowledge and a proven track record in driving operational excellence and commercial growth.

Key Responsibilities

1. Operations Management

• Oversee daily branch operations ensuring smooth and efficient workflow across all functions.
• Manage the warehouse delivery network and administrative processes.
• Ensure adherence to operational KPIs including On-Time Delivery (OTD) shipment accuracy and service quality.
• Implement and maintain operational policies SOPs and best practices.
• Ensure compliance with local regulations and internal corporate standards.

2. Business Development & Sales

• Lead commercial efforts to expand the client base and drive new business acquisition.
• Develop and execute sales strategies to achieve monthly revenue targets.
• Identify market opportunities build strategic partnerships and enhance brand positioning in the Qatar market.
• Maintain strong relationships with new and existing customers to ensure retention and satisfaction.

3. Financial & Performance Management

• Oversee branch P&L focusing on revenue growth cost control and profitability.
• Prepare regular performance reports and forecasts for senior management.
• Monitor key financial KPIs and implement corrective actions where required.

4. Team Leadership

• Build mentor and manage the local team as the operation scales.
• Ensure staff adhere to performance standards operational processes and customer service expectations.
• Promote a positive and productive work environment while fostering continuous improvement.

5. Compliance & Quality Assurance

• Ensure full compliance with Qatars local regulations industry requirements and internal policies.
• Oversee quality standards related to service delivery and shipment handling.
• Support audits risk assessments and regulatory inspections as needed.

Key Performance Indicators (KPIs)

• Monthly Revenue Growth
• New Business Acquisition
• Operational Efficiency: OTD % accuracy rates turnaround times
• Profitability & Cost Control
• Customer Retention & Satisfaction Scores

Requirements:

Experience & Background

• Minimum 10 years of experience in the courier/logistics industry.
• Strong familiarity with the GCC logistics market.
• Proven track record in both operations and business development.
• Prior leadership experience managing multi-functional teams.

Skills & Competencies

• Strong commercial acumen with the ability to drive business growth.
• Solid understanding of logistics operations service delivery and warehouse management.
• Excellent communication negotiation and customer relationship skills.
• Strong analytical and problem-solving abilities.
• Leadership mindset with the ability to scale teams.