Asst. L&D Manager

1) Conduct a thorough review of the learning needs analysis for the hotel prior to budgeting and assist in shaping the Hotel Training Plan.
2) Collaborate with the People and Culture Manager to implement and facilitate the Hotel Training Plan and budget ensuring alignment with the hotels strategic goals.
3) Monitor and follow up on all training activities both on-the-job and off-the-job ensuring timely submission of reports.
4) Ensure mandatory Academy trainings for the properties are assigned conducted and completed.
5) Maintain 100% compliance with the employee on boarding program including colleagues orientation and FLS in accordance with hotel training standards and brand promises.
6) Coordinate and deliver training programs from internal and external providers.
7) Champion the use of online and e-learning tools ensuring adherence to approval processes and tracking of registrations and completions.
8) Develop and execute quality introductory and ongoing departmental training plans; provide coaching guidance and support to leaders at all levels.
9) Manage the Accor HERO Learning Portal ensuring colleague completion of required training.
10) Evaluate the effectiveness of cross-training initiatives and explore opportunities for multi-property training.
11) Measure and assess feedback on learning experiences and their impact on sustainable change.
12) Ensure all employees are proficient in using HERO.
13) Create and present monthly or quarterly reports using HERO.
14) Forge relationships with industry associations and external training providers.
15) Ensure compliance with local statutory learning and development requirements (NITA).
16) Deliver various training and development programs including Onboarding Brand Immersion Service Culture ACCOR Global Leadership Programs Train the Trainer Heartist and Diversity Equity & Inclusion.
17) Support and develop departmental trainers as needed.
18) Design and implement effective processes and tools for learning evaluation and reporting.
19) Maintain an ongoing Training Calendar to maximize learning resources and opportunities.
20) Serve as a Brand Ambassador offering engaging service and support to colleagues daily.
21)Conduct annual Learning Needs Analysis with departments to inform budgeting and develop the L&D strategy for the following year.
22) Create monthly quarterly and yearly training plans to ensure consistent and structured delivery. 
23) Ensure effective engagement with educational institutions for internship programs. Partner with departments to identify and address internship needs.
24) Utilize multiple digital communication channels proactively and creatively to enhance employee communication. Contribute to the monthly newsletter by spotlighting colleagues and highlighting achievements.
25) Prepare presentation decks for town halls and employee notice boards.

Qualifications :

• Bachelors degree in Human Resources Education Business Administration Project Management or related field (Masters preferred).
• Proven experience in Learning & Development preferably in a global or multi-hub environment.
• Experience in managing a geographically dispersed team is an asset.
• Strong knowledge of soft skills training methodologies and adult learning principles.
• Experience in managing training content and platforms / systems.
• Excellent stakeholder management and communication skills.
• Ability to design and implement talent development programs.
• Strong organizational and project management skills.
• High fluency or advanced level of English is a must 
• Openness to cooperating with dispersed teams and working across time zones.

Additional Information :

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Why work for Accor

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.

By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit   what you love care for the world dare to challenge the status quo! #BELIMITLESS   

Remote Work :

No

Employment Type :

Full-time