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A Front Desk Agent assists in daily Front Office operations and works with customers and Guests to serve their needs and provide an excellent customer service experience.What will I be doingAs a Front Desk Agent you will play a pivotal role in delivering an exceptional guest experience from the mome...

A Front Desk Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits as required.What will I be doingAs a Front Desk Agent you will provide reception services for Guests to contribute to an overall exceptiona...

DescriptionPOSITION SUMMARYAssist staff with expediting problem payments (e.g. problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations assigning room and issuing and activating room key. Process a...

DescriptionPOSITION SUMMARYOur jobs arent just about putting food on the table that our guests will enjoy until they ask for their bill. Instead we want to build an experience that is memorable and unique with food and drinks on the side. Our Guest Service Support Experts take the initiative and de...

DescriptionPOSITION SUMMARYProcess all reservation requests changes and cancellations received by phone fax or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee special rate and cancellation policies to callers. A...

DescriptionPOSITION SUMMARYProcess all reservation requests changes and cancellations received by phone fax or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee special rate and cancellation policies to callers. A...

DescriptionPOSITION SUMMARYOur jobs arent just about giving guests a smooth check-in and check-out. Instead we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay....

Job Purpose:The Order Taker is responsible for receiving guest or customer orders accurately and efficiently via phone or in person inputting them into the system and ensuring timely communication with the kitchen and service teams. The goal is to provide a smooth professional service experience tha...

DescriptionPOSITION SUMMARYOur jobs arent just about giving guests a smooth check-in and check-out. Instead we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay....

Assist Supervisor and Manager with all aspects of the operation while ensuring the proper and timely movement of freight and providing an exceptional customer service.Daily process and input of all customer orders and distribution accounts.Provide daily operational reports that are accurate and time...

What are we looking forGuest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:Previous experience in a customer-focused industr...

DescriptionPOSITION SUMMARYSupply guests with directions and information regarding property amenities services and hours of operation and local areas of interest and activities. Contact appropriate individual or department (e.g. Bellperson Front Desk Housekeeping Engineering Security/Loss Prevention...

Reporting to the Director of Revenue responsibilities and essential job functions include but are not limited to the following:Consistently offer professional friendly and engaging serviceReview reservation booked daily and review arrival report Maintain accurate records of daily transactions and ca...

What do we expect from youUnder the general guidance of the Reservations Manager or any other authorized by the management handle all room reservation enquiries to the required standard maintain accurate and complete records of all reservations and take every opportunity to maximize revenue potentia...

Responsibilities:Ensure all Standard Operating Policies & Procedures are adheredEnsure guest requests are handled in a timely mannerBe fully knowledgeable of hotel facilities and ensure to keep informed all changes and additions    Be familiar with all daily events and functions within the hotel and...

Responsibilities:Reporting to the Fairmont Gold Manager and assistant manager responsibilities and essential job functions include but are not limited to the following: Consistently offer professional friendly and engaging service.Greet check in and settle Fairmont Gold guest accounts while ensuring...

To anticipate guest needs and handle guest inquiries in a helpful and attentive manner.To have a complete knowledge of the hotel product including room types rates relative features and facilities food and beverage outlets Spa promotions and other properties.To take personal responsibility for the s...

Responsibilities:Reporting to the Director of Front Office and Assistant Front Office Manager(s) responsibilities and essential job functions include but are not limited to the following: Consistently offer professional friendly and engaging service.Greet check in and settle guest accounts while ens...

Process all reservation requests changes and cancellations received by phone fax or mail.  Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate.  Explain guarantee special rate and cancellation policies to callers.  Accommodate and document...

DescriptionPOSITION SUMMARYAnswer record and process all guest requests questions or concerns via telephone email chat and mobile communication devices. Operate telephone switchboard process guest requests for wake-up calls and connecting and directing calls to the appropriate extension. Receive rec...