Kishore Kishore

Kishore Kishore

IT Infrastructure Operations | IT Service Delivery | IT Security | IT Project Delivery | AI Transformation
India
English
Full-time On-site

نبذة عني

IT Infrastructure & Operations professional with 12+ years of experience across IT infrastructure management, technology operations, service delivery, network and data center operations, cybersecuri…

الخبرة

IT Manager | Greenfield IT Infrastructure & Technology Operation

Pal-Tech Pvt Ltd · Hyderabad , Telangana , India
Apr 2025 - حتى الآن · 1 سنة 7 أشهر

<p>Managed and coordinated end-to-end IT infrastructure implementation of 1,500-seat technology office and operations, covering infrastructure planning, solution architecture, capacity planning, deployment, testing, go-live, migration and operational handover.</p><p> Managed LAN/WAN, structured cabling, wireless networks, firewalls, server rooms, racks, UPS, endpoint management, Microsoft 365, Active Directory/Entra ID, Identity & Access Management (IAM), workplace technology and cybersecurity operations.</p><p> Oversaw vulnerability assessment, security monitoring, IT Service Management (ITSM), business continuity, vendor management and operational readiness.</p><p> Collaborated with infrastructure and security teams, managed service providers and technology vendors to manage implementation dependencies, security risks, remediation activities and reliable service delivery.</p><p> Manage and oversee the availability, maintenance, implementation, and support of IT infrastructure, including LAN/WAN, structured cabling, network connectivity, VLANs, AD/DHCP/DNS, VPN, routing, NAT, firewalls, wireless networks and network monitoring.</p><p> Coordinate network and wireless service support, including access points, connectivity issues, configuration reviews, troubleshooting and vendor escalations.</p><p> Oversee servers, storage, backup infrastructure, server rooms, MDF/IDF, racks, cabling, power distribution and UPS dependencies.</p><p> Monitor infrastructure health, coordinate maintenance, manage issue triage and service restoration, and ensure infrastructure availability and business continuity.</p><p> Manage and coordinate Microsoft 365 administration, including Exchange Online, user accounts, email services, SharePoint, Microsoft Teams, licensing and access permissions.</p><p> Manage or coordinate Active Directory, Entra ID (Azure AD), Identity and Access Management (IAM), Multi-Factor Authentication (MFA), Conditional Access and user access governance.</p><p> Oversee endpoint configuration, device inventory, endpoint security, device management, user onboarding, role changes, offboarding and access reviews.</p><p> Maintain hardware and software asset registers, lifecycle tracking, licensing compliance and endpoint management processes.</p><p></p>

IT Manager

Tecnics Integration Technologies Pvt Ltd · Hyderabad
Oct 2014 - Apr 2025 · 10 سنوات 6 أشهر

<p>Led, mentored, and managed a team of IT operations staff, conducted performance evaluations, set clear goals, provided feedback, and fostered a collaborative, high-performing work environment.</p><p> Monitor and manage production application incidents to ensure swift resolution, perform root cause analysis to uncover underlying issues and implement long-term solutions, escalate critical issues to relevant teams or vendors to minimize business impact.</p><p> Oversaw the maintenance and day to day support of critical IT infrastructure, including servers, networks, applications, ensuring with high availability, reliability, and efficient management of IT assets & inventory management.</p><p> Respond promptly to daily business operation queries and provide troubleshooting assistance to end users, ensure smooth operations by resolving issues related to application performance, functionality, or access and managing Server Administration, VMware / Hyper-V, Intune, MDM and Disaster Recovery.</p><p> Coordinated the swift resolution of IT incidents, implemented incident management tools and processes, performed root cause analysis, and developed corrective actions to minimize future disruptions.</p><p> Work with business stakeholders to gather requirements and assess impact on production applications, Design and implement solutions to meet business needs, ensuring system alignment, Provide technical guidance in creating scalable solutions.</p><p> Planned and executed IT projects, ensuring timely delivery within budget, collaborated with stakeholders to meet project requirements, and adjusted plans as needed to keep projects on track.</p><p> Regularly monitor production systems for potential issues, ensuring they are running optimally, anticipate potential incidents and take preventative measures to risks.</p><p> Identified opportunities for process optimization, developed and implemented standard operating procedures (SOPs), and ensured alignment with industry standards and best practices for continuous improvement.</p><p> Enforced IT security policies and procedures, conducted regular security assessments, ensured compliance with cybersecurity standards, and managed threat mitigation strategies to protect organizational data.</p><p> Managed relationships with IT vendors, negotiated contracts and service level agreements (SLAs), evaluated vendor performance, and assisted in budgeting and resource allocation to optimize operational efficiency.</p><p> Maintain comprehensive documentation on incident resolutions, system configurations, and solution designs and generate regular reports on production application performance and incident trends to assist in continuous improvement and Continuous Improvement functionality of production applications.</p>

المشاريع

Greenfield IT Infrastructure & Technology Operation

paltc
المدة : 07-Apr-2025 - 05-Nov-2026

<p>IT Infrastructure & Operations professional with 12+ years of experience across IT infrastructure management, technology operations, service delivery, network and data center operations, cybersecurity, Microsoft 365, endpoint management, vendor governance and project execution. Experienced in managing IT operations and SIEM, planning and delivering infrastructure implementations, coordinating greenfield office setups, overseeing network and endpoint environments, and driving IT service management, incident resolution, SLA governance and operational improvements. Strong exposure to infrastructure lifecycle management, security controls, vulnerability and patch management, identity and access management, business continuity, stakeholder engagement and technology vendor management. Brings a structured, business-focused approach to infrastructure reliability, project delivery, operational governance, risk management and continuous improvement.</p><p>CORE COMPETENCIES</p><p>IT Infrastructure & Operations, Network & Data Centre Operations, IT Service Management, AI Technology Transformation, Incident/Problem Management & RCA, IT Service Delivery, SLA/KPI Monitoring & Reporting, Microsoft 365, Identity & Endpoint Management, Cybersecurity Coordination, Vulnerability & Patch Management, Project Planning, Delivery & Operational Transition, Risk, Change, Compliance & SOC Audit Coordination, Team Leadership, Resource & Workload Management, Vendor, Licensing, Budget & Commercial Coordination, content filtering & data leakage prevention, Business Requirements, Stakeholder & Service Governance, SOPs, Documentation, Knowledge Transfer & Continuous Improvement.</p>

المهارات

IT Infrastructure & Operations Network & Data Centre Operations IT Service Management AI Technology Transformation Incident Management Problem Management RCA IT Service Delivery SLA Monitoring KPI Reporting Microsoft 365 Identity Management Endpoint Management Cybersecurity Vulnerability Management Patch Management Project Planning Project Delivery Operational Transition Risk Management Change Management Compliance SOC Audit Coordination Team Leadership Resource Management Vendor Management Licensing Budget Management Commercial Coordination Content Filtering Data Leakage Prevention Business Requirements Stakeholder Management Service Governance SOPs Documentation Knowledge Transfer Continuous Improvement LAN/WAN Structured Cabling Wireless Networks Firewalls VLANs AD/DHCP/DNS VPN Routing NAT Network Monitoring Servers Storage
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