MOHAMED SHEHATA

MOHAMED SHEHATA

Data Analyst | Business Intelligence & Reporting
Egypt
Full-time Work from Home

نبذة عني

Data Analyst and reporting specialist with hands-on experience building Excel, Google Sheets, Power BI, and Looker Studio reporting solutions for HR, finance, sales, and operations. Skilled in data cleaning, transformati…

الخبرة

Driver & Customer Support Specialist

Yango / Yandex · Oman and UAE
Feb 2025 - حتى الآن · 1 سنة 9 أشهر

<p>Handle approximately 120-150 driver and customer support tickets daily across Oman and UAE ride-hailing operations, prioritizing trip-related and operational cases.</p><p> Investigate driver account access, service eligibility, airport queues, GPS and pickup discrepancies, cancellations, payments, tolls, and priority concerns.</p><p> Document case findings in Salesforce and Chatterbox, coordinate escalations with operational teams, and follow up on complex driver and customer issues.</p>

Freelance Data Analyst & Reporting Specialist

Upwork · Giza , Giza , Egypt
Sep 2022 - حتى الآن · 4 سنوات 2 أشهر

<p>Completed 1,800+ hours of freelance work with a 100% Upwork Job Success Score across analytics, reporting, and spreadsheet projects.</p><p> Build Excel and Google Sheets trackers, Power BI dashboards, and Looker Studio reports for HR, finance, sales, and operations workflows.</p><p> Clean and transform raw data, create KPI reporting structures, and automate repeatable reporting tasks.</p><p> Developed an agent-level call-center reporting system from raw exports using Google Sheets formulas and Looker Studio, tracking total, answered, unanswered, and follow-up-needed calls.</p>

Soccer Performance Analyst

GranitX · London , England , United Kingdom (UK)
Sep 2023 - Oct 2024 · 1 سنة

<p>Reviewed match footage and tagged player actions to maintain structured and accurate performance observations.</p>

Logistics Coordinator

Talabat · Cairo , Cairo , Egypt
Feb 2019 - Jun 2024 · 5 سنوات 4 أشهر

<p>Coordinated daily last-mile delivery operations, including driver assignments, order distribution, and reassignment of delayed orders.</p><p> Monitored delivery progress, driver availability, and service-level timelines; addressed live dispatch exceptions with drivers and internal teams.</p>

المهارات

Advanced Excel Advanced Google Sheets Power BI DAX Power Query Looker Studio data cleaning data validation data modeling KPI dashboards data visualization pivot tables reporting automation ad-hoc analysis operational reporting SLA monitoring process improvement stakeholder communication CRM data driver and logistics operations SQL SELECT filtering basic queries
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