Sales Development Representative

At Paystone growth starts with people both the businesses we serve and the team members who power our mission. We are building the future of Customer-Driven Growth helping merchants across North America deliver exceptional customer experiences and turn everyday transactions into lasting relationships.

Guided by our core values Put People First Solve Impactful Problems and Build a Better Future we are redefining what it means to grow a business in todays market.

We are looking for a Sales Development Representative (SDR) who thrives in a dynamic results-driven environment. This is a key role within our growth engine connecting with business owners opening conversations and setting the stage for meaningful partnerships that drive success.

About the Role

As an SDR at Paystone you will take the lead in outbound prospecting and opportunity generation. You will connect with potential clients through strategic cold calling email outreach and social engagement sparking interest in Paystones suite of integrated payment and customer engagement solutions.

You will collaborate closely with Account Executives to build a healthy sales pipeline qualify leads and ensure each handoff sets both the client and our team up for success.

This role requires curiosity resilience and exceptional communication skills. It is the ideal fit for someone who loves building relationships and thrives on turning curiosity into opportunity.

What Youll Do

• Identify and connect with potential customers that fit our Ideal Customer Profile (ICP).
• Conduct high-volume outreach via phone email and social channels maintaining 80 dials per day to generate qualified leads.
• Research organizations and decision-makers to personalize outreach and strengthen engagement.
• Qualify inbound and outbound leads to ensure strong alignment before handoff to Account Executives.
• Execute live call transfers to Account Executives when prospects are ready to engage.
• Manage lead progression through the sales funnel using CRM tools ensuring data integrity and visibility.
• Collaborate with Account Executives to develop territory strategies and drive pipeline growth.
• Share insights ideas and best practices with your peers to strengthen team performance.
• Maintain consistent follow-up with all leads to nurture relationships and keep opportunities moving.

What Youll Bring

• Previous experience in a sales or business development role with demonstrated success in lead generation or client engagement.
• BTS DTS Licence or equivalent qualification in Sales Marketing Commerce Business Administration or a related field is an advantage..
• Exceptional verbal and written communication skills with the ability to explain value clearly and persuasively.
• Strong time management skills with the ability to handle multiple priorities and hit targets including a goal of 4 qualified meetings per week.
• A proactive mindset with a commitment to continuous improvement and personal accountability.
• Comfortable using CRM systems (e.g. HubSpot Salesforce) and outreach tools to manage and track activity.
• Skilled in researching target markets identifying opportunities and crafting outreach strategies.
• Fluent in English required.

Perks & Benefits

• Compensation tied to market data
• We reward for contribution
• Flexible time off
• We are committed to career development
• Work from home

Our Mission

By joining Paystone you are joining a team that is future-focused and driven by our mission of creating Customer Driven Growth.

By helping our clients create better experiences for their customers and in turn motivating their happy customers to share their experiences with others our platform creates the momentum for our clients to gain more happy other words we win when our customers do.

Curious

Good! We want all the curiosity we can muster. Innovation stems from observation and questioning so be eager be innovative and be ready to raise the bar.

Come check us out!

About Us

Paystone is a leading North American payment and software company redefining the way merchants engage their customers and grow their businesses. The companys seamlessly integrated suite of automated payment processing customer loyalty gift card solutions and now reputation marketing is used by brands such as Irving Oil The Source Global Pet Foods Kernels Popcorn and many of the MTY Food Groups restaurant brands. Paystones solutions are used at over 30000 locations across Canada and the United States which collectively process over 10 billion dollars a year in bankcard volume. We employ over 200 employees and serve as the technology partner of choice for hundreds of partners across North America.