IT Coordinator

THE MISSION

You are the digital heartbeat of Mama ensuring our technology runs smoothly our teams stay connected and our guests enjoy a seamless experience powered by reliable systems.

As our IT Coordinator youll play a key role in supporting the technology operations of Mama Shelter Cape Town during its pre-opening journey and beyond. Working closely with the IT team hotel departments and Ennismore support functions youll help establish maintain and optimise the systems that keep Mama running.

Heres what youll be responsible for:

• Technology Support Champion  Provide day-to-day IT support to hotel colleagues troubleshooting hardware software network and system-related issues to ensure smooth operations.
• Systems Guardian  Support the setup maintenance and effective use of hotel technology systems ensuring reliability and alignment with Mama and Ennismore standards.
• Pre-Opening IT Support  Assist with IT setup system installations user access hardware deployment and technology readiness ahead of Mama Shelter Cape Towns opening.
• User Experience Partner  Support colleagues across all departments by providing timely solutions guidance and training on IT systems and tools.
• Cybersecurity Advocate  Follow and promote IT security standards data protection practices access controls and company policies to safeguard hotel information.
• Hardware & Asset Controller  Maintain accurate records of IT equipment support inventory management and ensure all technology assets are properly maintained.
• Vendor & Support Coordination  Coordinate with external IT providers and vendors to resolve issues and ensure effective delivery of technology services.
• Systems & Application Support Support key hospitality systems including PMS POS network platforms and business applications to ensure operational continuity.
• Team Player with Curiosity Bring a proactive mindset problem-solving approach and passion for technology to support Mamas vibrant and fast-paced environment.

 At Mama Shelter Cape Town technology is at the heart of creating effortless experiences and youll help ensure Mamas teams stay connected supported and ready to deliver unforgettable moments.

Qualifications :

• Bachelors degree or diploma in Information Technology Computer Science or a related field.
• Previous experience in IT Support Help Desk System Administration or a similar role.
• Experience within a hotel resort or hospitality environment is advantageous.
• Knowledge of computer hardware software networking and troubleshooting techniques.
• Familiarity with Microsoft Windows environments basic server administration and network infrastructure.
• Experience with hospitality systems and applications is preferred.
• Proficiency in Microsoft Office applications and IT support tools.
• Strong technical troubleshooting and problem-solving skills.
• Excellent communication and customer service abilities.
• Strong organisational skills with attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Commitment to maintaining data security confidentiality and operational reliability.

Additional Information :

Your team and working environment:
In 1-2 sentences introduce the team property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Remote Work :

No

Employment Type :

Full-time