Food &Beverage Captain

**Job Responsibilities:**

• Ensures every guest receives full attention courteous service and exceptional care throughout their dining experience
• Leads and maintains a disciplined well-organized team that adheres to all service standards general service requirements and cleaning checklists
• Provides on-the-job training and development to employees including trainees and bus staff with direct presence to correct mistakes on the spot and establish individual training programs tailored to each team members needs
• Maintains strict standards for staff appearance uniforms grooming and professional presentation
• Organizes assigned stations (Breakfast/Lunch/Dinner) for cleanliness proper setup and equipment readiness according to established manuals
• Oversees order taking ensures accuracy and actively participates in sales efforts and guest relations
• Maintains continuous communication between restaurant and kitchen operations
• Handles guest complaints promptly by escalating to the Restaurant Manager or Assistant F&B Manager
• Ensures all staff are informed of current promotions menu specialties and sales activities
• Ensures careful handling of all restaurant materials and controls inventory of dishes glassware and serviceware; identifies and removes chipped broken or cracked items from service
• Keeps all restaurant furnishings clean and polished in accordance with the established cleaning schedule
• Monitors all furniture and equipment; submits maintenance requests for damaged items and ensures timely repairs
• Controls and reports all defective lighting fixtures and other electrical matters to management
• Assists with end-of-month and end-of-year inventory counts in assigned areas of responsibility
• Demonstrates thorough familiarity with all emergency procedures and ensures all team members are informed of and understand pertinent emergency protocols
• Ensures compliance with all company guidelines and operational policies
• Performs additional duties as assigned by the F&B Manager and management team

Qualifications :

**Required Qualifications:**

• Minimum five years of progressive experience in food and beverage service within 5-star hotel or fine dining establishments
• Proven supervisory or leadership experience managing service teams
• Fluent command of English and at least one additional language commonly used by staff
• Strong knowledge of food and beverage service standards protocols and best practices
• Proficiency with point-of-sale (POS) systems particularly Micros
• Competency in Microsoft Office applications (Excel Word Outlook)
• Excellent interpersonal and communication skills with the ability to interact professionally with guests and staff at all levels
• Demonstrated ability to train mentor and develop team members
• Strong problem-solving and conflict resolution capabilities
• Knowledge of health safety and emergency procedures relevant to food service operations
• Ability to maintain composure and deliver exceptional service in high-pressure environments
• Physical capability to stand for extended periods and perform duties throughout assigned shifts
• Flexibility to work varied shifts including evenings weekends and holidays as required

**Preferred Qualifications:**

• Certification in food safety and hygiene
• Experience in luxury hospitality or Michelin-starred establishments
• Knowledge of wine service and beverage pairing

Additional Information :

WHY WORK FOR ACCOR

• Develop your talent through Accors learning programs.
• Opportunity to grow within your property and across the world!
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental Social and Governance (ESG) activities.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Remote Work :

No

Employment Type :

Full-time