Executive Housekeeper

The Executive Housekeeper is responsible for the overall management and operation of the Hotel Housekeeping Department. The position ensures that guest rooms public areas back-of-house areas and other hotel facilities are maintained to the highest standards of cleanliness hygiene presentation safety and guest satisfaction.

Key Responsibilities

1. Housekeeping Operations

• Plan organize and supervise daily housekeeping operations.

• Ensure guest rooms and public areas meet established cleanliness and presentation standards.

• Conduct regular inspections of guest rooms corridors public areas back-of-house areas and housekeeping facilities.

• Ensure rooms are prepared and released according to hotel standards and operational requirements.

• Coordinate with Front Office regarding room status arrivals departures VIP guests room moves and special requests.

• Establish and maintain effective cleaning procedures checklists and quality standards.

• Ensure proper handling of lost and found items.

2. Team Leadership & Staff Management

• Recruit train coach and develop housekeeping employees.

• Prepare staff schedules assignments and daily work plans according to occupancy and business needs.

• Conduct daily briefings and communicate operational priorities to the team.

• Monitor employee performance attendance grooming and discipline.

• Provide regular performance feedback and recommend training or development programs.

• Maintain a positive professional and service-oriented working environment.

3. Quality & Guest Satisfaction

• Maintain consistent hotel cleanliness and housekeeping standards.

• Respond promptly to guest complaints and special requests related to housekeeping.

• Follow up on guest feedback and implement corrective actions where required.

• Work closely with other departments to resolve guest and operational issues.

• Support the hotels guest satisfaction and service quality objectives.

4. Inventory & Cost Control

• Monitor housekeeping supplies linen uniforms guest amenities chemicals and operating equipment.

• Maintain appropriate inventory levels and establish par-stock requirements.

• Control departmental expenses and minimize unnecessary consumption and wastage.

• Conduct regular inventory and linen counts.

• Monitor the condition and usage of housekeeping equipment and arrange repairs or replacement when necessary.

• Work with Purchasing and Finance to manage departmental procurement and budgets.

5. Hygiene Safety & Compliance

• Ensure compliance with hotel hygiene sanitation health safety and environmental standards.

• Ensure cleaning chemicals are stored labeled and used correctly.

• Conduct regular checks of housekeeping equipment and work areas.

• Ensure employees follow proper occupational health and safety procedures.

• Implement appropriate procedures for emergencies accidents and hazardous situations.

6. Administration & Reporting

• Prepare housekeeping departmental reports schedules forecasts and budgets.

• Monitor occupancy-related staffing requirements and productivity.

• Maintain accurate records for inventory linen uniforms equipment maintenance issues and lost and found.

• Participate in management meetings and communicate departmental performance and challenges.

• Develop and update housekeeping SOPs and operational procedures.

7. Interdepartmental Coordination

• Coordinate closely with Front Office Engineering Food & Beverage Security Human Resources and other departments.

• Communicate room maintenance issues to Engineering and follow up until completion.

• Support hotel events VIP arrivals group arrivals and special functions.

• Participate in hotel-wide projects and initiatives as assigned by management.

Key Performance Indicators (KPIs)

• Guest satisfaction and housekeeping-related guest feedback

• Guest room cleanliness scores

• Public area cleanliness standards

• Room turnaround and readiness

• Housekeeping productivity

• Departmental budget and cost control

• Linen and amenity consumption

• Staff attendance and turnover

• Training completion and employee performance

• Compliance with hygiene safety and hotel SOPs

Qualifications :

Knowledge and Experience

• Diploma/Degree in Hospitality Management or related fields preferred (equivalent operational experience highly valued)
• Deep knowledge of housekeeping chemicals modern cleaning equipment and fabric/laundry care standards
• Minimum 3-5 years of experience as Executive Housekeeper in 5-star hotels or luxury resorts
• Good command of English (especially for cross-department communication and handling guest requests)
• Proficient in Hotel PMS (e.g. Opera Smile) and basic MS Office (Excel Word) for scheduling and inventory tracking
• Strong grasp of cost control inventory management (linen amenities) and labor scheduling

Competencies

• Hands-on leader who can lead by example and train staff on standard operating procedures (SOPs)
• Sharp eye for detail cleanliness and room presentation standards
• Problem-solving mindset to handle guest complaints and room maintenance issues quickly
• Ability to work under pressure manage tight room turnaround times during peak seasons/full house
• Physically fit and energetic capable of conducting daily physical inspections of rooms and public areas
• Great team connector with strong communication skills to coordinate smoothly with Front Office and Engineering
• Polished appearance and professional grooming standards at all times

Additional Information :

WHY WORK FOR ACCOR

• Develop your talent through Accors learning programs.
• Opportunity to grow within your property and across the world!
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental Social and Governance (ESG) activities.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Remote Work :

No

Employment Type :

Full-time