وظيفة في دعم أجهزة تكنولوجيا المعلومات في الجهراء

مكالمات دعم سطح المكتب - أجهزة الكمبيوتر الشخصية والأجهزة الطرفية الوصول إلى المجال وتسجيل البريد الإلكتروني إدارة الدليل النشط تثبيت نظام الكمبيوتر وإعداده وتكوينه صيانة الشبكة واستكشاف الأخطاء وإصلاحها الصف الدعم السريع والتدريب دعم وتدريب إيدلين دعم المسؤول بالإضافة إلى ذلك خرائط ش المزيد...

إدارة جميع جوانب تنفيذ طلبات تغييرات النظام الجديدة من البداية إلى النهاية، بما في ذلك التخطيط والتنظيم والإشراف على سير العمل وإبلاغ التقدم إلى أصحاب المصلحة الرئيسيين. قيادة المحادثات مع أصحاب المصلحة في النظام لتحديد مبادرات أتمتة العمليات الجديدة وحل المشكلات طوال عملية التنفيذ. المزيد...

قيادة تطوير خطط المشروع والجداول الزمنية والميزانيات بما يتماشى مع الأهداف والغايات التنظيمية. إدارة جميع جوانب تنفيذ المشروع، بما في ذلك تعريف النطاق وتخصيص الموارد وإدارة المخاطر وضمان الجودة. تنسيق فرق المشروع، وتعيين المهام، وتقديم التوجيه لضمان تسليم معالم المشروع في الوقت المناس المزيد...

استقبال المكالمات وتسجيل المعلومات الهامة ○ معالجة المشاكل والطلبات من خلال نقل المعلومات أو تقديم الحلول ○ تلقي وإرسال أوامر التسليم ○ استخدم الراديو أو الهاتف أو الكمبيوتر لإرسال أطقم أو مركبات أو وحدات ميدانية أخرى إلى المكان المناسب المواقع ○ مراقبة مسار وحالة الوحدات الميدان المزيد...

تطوير وتنفيذ ومراقبة عمليات ITIL لتبسيط تقديم الخدمات. تأكد من أن عمليات ITSM تتماشى مع الاحتياجات المتطورة للأعمال. قيادة الإدارة والتواصل والتصعيد وحل الحوادث الخطيرة. قيادة أنشطة تحسين الخدمة لتعزيز الجودة الشاملة لخدمات تكنولوجيا المعلومات. العمل كنقطة تصعيد لإدارة الحوادث المزيد...

Processing questions and problems from users through a ticketing system Answering queries on blogs and forums as well as social media channels Getting familiarized with the games so you can advise players Getting creative in finding solutions to technical problems and bugs Encou المزيد...

Review and conduct QA on support tickets against the set scorecard, providing feedback and improvement guidelines to agents Review DSAT tickets and provide an overview of issues and improvement opportunities to team leads Work on root cause analysis Identify trends, patterns and المزيد...

We are seeking an experienced IT Service Operations Manager to lead and optimize our IT Service Management (ITSM) processes. As the IT Service Operations Manager you will be responsible for ensuring the seamless operation of IT services in alignment with business objectives. Your role المزيد...

Apply your knowledge of Linux desktop, applications, authentication and security Demonstrate your knowledge of TCP/IP and wired & wireless networking on Ubuntu Desktop and Ubuntu Server Act as the technical authority and utilise your experience with popular open source softwar المزيد...

We are looking for a freelance IT Security Developer (independent contractor) that is passionate about developing, testing, and securing systems that are highly performant for our different clients. Your primary responsibilities might vary from: 1) creating software tools and systems المزيد...

We are looking for a freelance IT Security Developer (independent contractor) that is passionate about developing, testing, and securing systems that are highly performant for our different clients. Your primary responsibilities might vary from: 1) creating software tools and systems المزيد...

We are looking for a freelance IT Security Developer (independent contractor) that is passionate about developing, testing, and securing systems that are highly performant for our different clients. Your primary responsibilities might vary from: 1) creating software tools and systems المزيد...

Solving complex customer problems that our AI bot was unable to help them with Asking insightful questions that get to the root cause of the customer’s problem Generating solutions using your product knowledge and our knowledge bases Spending 25% of your time learning about المزيد...

Solving complex customer problems that our AI bot was unable to help them with Asking insightful questions that get to the root cause of the customer’s problem Generating solutions using your product knowledge and our knowledge bases Spending 25% of your time learning about المزيد...

We are looking for a freelance IT Security Developer (independent contractor) that is passionate about developing, testing, and securing systems that are highly performant for our different clients. Your primary responsibilities might vary from: 1) creating software tools and systems المزيد...

We are looking for a freelance IT Security Developer (independent contractor) that is passionate about developing, testing, and securing systems that are highly performant for our different clients. Your primary responsibilities might vary from: 1) creating software tools and systems المزيد...

We are looking for a freelance IT Security Developer (independent contractor) that is passionate about developing, testing, and securing systems that are highly performant for our different clients. Your primary responsibilities might vary from: 1) creating software tools and systems المزيد...

Solving complex customer problems that our AI bot was unable to help them with Asking insightful questions that get to the root cause of the customer’s problem Generating solutions using your product knowledge and our knowledge bases Spending 25% of your time learning about المزيد...

Solving complex customer problems that our AI bot was unable to help them with Asking insightful questions that get to the root cause of the customer’s problem Generating solutions using your product knowledge and our knowledge bases Spending 25% of your time learning about المزيد...

Solving complex customer problems that our AI bot was unable to help them with Asking insightful questions that get to the root cause of the customer’s problem Generating solutions using your product knowledge and our knowledge bases Spending 25% of your time learning about المزيد...

Solving complex customer problems that our AI bot was unable to help them with Asking insightful questions that get to the root cause of the customer’s problem Generating solutions using your product knowledge and our knowledge bases Spending 25% of your time learning about المزيد...

Solving complex customer problems that our AI bot was unable to help them with Asking insightful questions that get to the root cause of the customer’s problem Generating solutions using your product knowledge and our knowledge bases Spending 25% of your time learning about المزيد...

Solving complex customer problems that our AI bot was unable to help them with Asking insightful questions that get to the root cause of the customer’s problem Generating solutions using your product knowledge and our knowledge bases Spending 25% of your time learning about المزيد...

Solving tickets escalated by the L2 team by identifying the root cause and delivering a permanent solution to issues Providing ad-hoc, hands-on support on issues raised directly by customers Acting as an extension of the customer’s development team to fix issues in the custo المزيد...

We are looking for a freelance IT Security Developer (independent contractor) that is passionate about developing, testing, and securing systems that are highly performant for our different clients. Your primary responsibilities might vary from: 1) creating software tools and systems المزيد...

We are looking for a freelance IT Security Developer (independent contractor) that is passionate about developing, testing, and securing systems that are highly performant for our different clients. Your primary responsibilities might vary from: 1) creating software tools and systems المزيد...

Solving complex customer problems that our AI bot was unable to help them with Asking insightful questions that get to the root cause of the customer’s problem Generating solutions using your product knowledge and our knowledge bases Spending 25% of your time learning about المزيد...

We are looking for a freelance IT Security Developer (independent contractor) that is passionate about developing, testing, and securing systems that are highly performant for our different clients. Your primary responsibilities might vary from: 1) creating software tools and systems المزيد...