Kana Group

Enhancing of the current Azure cloud environments Monitoring and enhancing the security of current and future Azure environments Evaluating and automating the scaling and capacity requirements within Azure environments Ensuring federated access across Active Directory and Azure المزيد...

Manage inbound and outbound calls in a timely manner Follow communication “scripts” when handling different topics Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives Seize opportunities to upsell products wh المزيد...

Take customer calls and provide accurate, satisfactory answers to their queries and concerns De-escalate situations involving dissatisfied customers, offering patient assistance and support Call clients and customers to inform them about the company’s new products, services, المزيد...