Night Supervisor Mövenpick Hotel Amman

Responsibilities:

The Night Supervisor is responsible for overseeing a smooth efficient and secure operation of the hotel during the night shift. The position ensures consistent guest service supervises the Night team supports Front Office operations ensures completion of the Night Audit and end-of-day procedures and coordinates with other departments to address operational and guest-related matters. Provide efficient friendly and professional service to all guests.

• Provide efficient friendly and professional service to all guests.
• Contribute to guest satisfaction by providing high-quality services with a warm and friendly approach.
• Ensure a smooth comfortable and secure environment for all guests throughout the night.
• Supervise guide and support the Night team to ensure smooth and efficient hotel operations.
• Ensure all Front Office standards policies procedures and service standards are consistently followed.
• Complete all nightly End-of-Day procedures and ensure accurate balancing of accounts.
• Review relevant Night Audit reports and ensure any discrepancies are identified investigated and reported.
• Seek guest feedback and resolve complaints and concerns in accordance with the hotels service philosophy.
• Establish effective daily communication with Front Office leaders and ensure proper follow-up on outstanding matters.
• Balance guest operational administrative and colleague needs throughout the night shift.
• Lead by example and provide clear direction towards achieving the hotels vision and objectives.
• Maximize available room inventory and revenue opportunities during high-occupancy and sold-out nights in accordance with hotel policies.
• Handle cash and credit transactions ensuring the accuracy of guest billing.
• Monitor the hotels overnight operations and take appropriate action to address operational issues.
• Conduct regular inspections of guest areas public areas and back-of-house areas to ensure hotel standards are maintained.
• Handle VIPs special requests and sensitive guest matters professionally and ensure appropriate follow-up.
• Respond promptly and appropriately to guest emergencies incidents and operational requests.
• Coordinate with Security Engineering Housekeeping Food & Beverage and other departments to ensure smooth overnight operations.
• Maintain accurate records of significant incidents guest complaints operational issues and actions taken during the shift.
• Ensure a clear and comprehensive handover to the morning team including all outstanding guest and operational matters.
• Ensure compliance with the Companys Health and Safety policies and procedures.
• Ensure colleagues are familiar with and adhere to safety security emergency and evacuation procedures.
• Respond appropriately to emergencies and security concerns and coordinate with the relevant departments when required.
• Identify and report safety security maintenance or cleanliness concerns during the night.
• Follow all departmental policies procedures and hotel standards.
• Follow all safety and sanitation policies.
• Other duties as assigned.

Qualifications :

Qualifications:

• Diploma or Bachelors degree in Hospitality Management Tourism Business Administration or a related field.
• Previous experience in Front Office Guest Relations or Hospitality Operations preferred.
• Good knowledge of Front Office operations Night Audit and hotel systems.
• Proficiency in Microsoft Office applications.
• Proven leadership coaching and team management skills.
• Must have the ability to handle cash effectively and accurately.
• Excellent communication interpersonal and guest service skills.
• Ability to multitask prioritize and work effectively under pressure.
• Strong problem-solving and decision-making abilities.
• High attention to detail professionalism and passion for hospitality.
• Fluent in English; additional languages are an advantage.

Additional Information :

Physical Requirements:

• Ability to stand and walk for extended periods.
• Flexible to work shifts weekends and public holidays as required by hotel operations.

Remote Work :

No

Employment Type :

Full-time