Lobby Ambassador

Reporting to the Front Office Director responsibilities and essential job functions include but are not limited to the following:      

• Consistently offer professional friendly and engaging service
• Greet all guest as they enter and exit the hotel while ensuring service standards are followed
• Engage in conversation with first time visitors showing them the lobby and offering directions as required
• Assist guests regarding hotel facilities and promotions in an informative and helpful way
• To follow department policies procedures and service standards
• To follow all safety policies 
• Other duties as assigned

Qualifications :

• Previous guest service experience required
• Must possess a professional presentation
• Must possess outstanding guest services skills and sophisticated verbal communication skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team 
• Ability to focus attention on guest needs remaining calm and courteous at all times  

Remote Work :

No

Employment Type :

Full-time