Head of Communications

Family: Media and Communications

Level: 13 IRFFG (3427 JOD Monthly Gross).

Workplace: Amman-Jordan with travels to Médecins Sans Frontières (MSF) operations and offices in the MENA region and HQs.

Reports to (Hierarchical): Intersectional Head of Office in Amman.

Reports to (Functional): Head of OSCAR (Advocacy Operations and Communication) in Amsterdam.

Duration: One Year Contract.

Background:

The Amman Regional Communications Hub (ARCH) was established in 2017 to strengthen MSFs capacity to advance its institutional and operational priorities through regional media and digital communications while enhancing the organizations visibility identity and public profile across the Middle East and North Africa (MENA).

The ARCH is part of MSFs regional communications network working closely with offices in Lebanon and the UAE as well as communications teams across the region and globally. Based within the Amman Intersectional Support Office which hosts more than 100 staff from three Operational Centers (OCA OCBA OCG) ARCH plays a key role in supporting collaboration and alignment across MSF entities.

The Amman Hub is transitioning towards a new model increasing mutualization among OCs aiming at higher coherence and efficiency. Although it offers services for all OC currently the ARCH is directly managed by the following months the unit will be handed over to the new Amman Intersectional Support Office and therefore report to the new Intersectional Head of Office.

Main Purpose:

The Head of Communications leads the Amman Regional Communications Hub (ARCH) providing strategic direction for MSF communications across the Middle East and North Africa (MENA) region. The role is responsible for strengthening MSFs visibility reputation acceptance and public engagement among Arabic-speaking audiences while supporting advocacy priorities and fostering collaboration across MSF operational centers and communications platforms.

As MSF in Amman progresses towards a more unified organizational model the Head of Communications leads the ongoing development of ARCH strengthens coordination across the movement and contributes as a member of the management team to shaping the strategic direction of MSFs intersectional support and communications activities in and from the MENA region.

Furthermore as a member of the regional leadership structure the Head of Communications contributes to the development of a unified and coherent communications approach in Amman and across the MENA region.

Key Responsibilities:

1) Strategic Leadership

Lead the strategic direction development and performance of ARCH.

Develop and oversee regional communications strategies aligned with MSF institutional and operational priorities.

Provide senior-level advice on media engagement advocacy opportunities public positioning and reputation management.

Support the transition towards a unified MSF entity in Amman through coherent and collaborative communications approaches.

2) Communications and Public Engagement

Strengthening MSFs visibility and influence through media relations digital communications and public engagement initiatives.

Identify opportunities to amplify MSFs voice on humanitarian issues affecting populations in the region.

Ensure communications activities support advocacy objectives and organizational priorities.

Act as spokesperson for MSF when appropriate.

3)Regional Coordination and Representation

Coordinate with MSF communications teams hubs and offices across the MENA region and globally.

Facilitate alignment among operational centers and stakeholders on communications priorities and initiatives.

Represent ARCH in regional and international communications platforms and forums.

4) Team Leadership and Management

Lead coach and develop a high-performing communications team.

Foster a culture of collaboration innovation accountability and continuous learning.

Oversee planning budgeting resource allocation monitoring and reporting.

Ensure effective performance management and staff development.

5) Stakeholder Engagement

Build and maintain strategic relationships with media outlets content creators influencers researchers and other key stakeholders.

Strengthening partnerships that enhance the impact and reach of MSF communications and advocacy efforts.

Key Competencies and Leadership Profile:

1) Strategic Leadership

Strong strategic thinking and decision-making skills.

Ability to navigate complexity and lead through change.

Strong understanding of humanitarian political media and digital environments.

2) People Leadership

Proven experience leading multicultural teams.

Ability to coach motivate and develop staff.

Promotes collaboration inclusion and accountability.

3) Communication and Influence

Excellent communication presentation and stakeholder management skills.

Strong political awareness and sound judgment.

Ability to build consensus and influence across diverse stakeholders.

4) Operational Excellence

Strong commitment to MSF principles and humanitarian values.

Strong planning prioritization and project management skills.

Results-oriented with the ability to manage multiple priorities.

Commitment to innovation and continuous improvement.

High integrity professionalism and discretion.

Adaptable proactive and solutions oriented.

Willingness to travel frequently within the region.

Education:

• Masters degree in communications Media Public Affairs Advocacy or related fields.

Experience:

• At least 5 years in relevant and similar jobs demonstrated experience leading communications strategies in complex international environments.

• Previous experience with MSF or other INGOs in developing countries is desirable.

Languages:

• Essential: Fluency in both written and spoken Arabic and English.

• Proficiency in French is considered an advantage.

Additional Information: This position is open to both Jordanian and non-Jordanian applicants.

Compensation & Benefit: Relocation package will be applicable for non-Jordanian staff.