Field Service Engineer, Laboratory Solutions

The Field Service Engineer will work as part of the technical team reporting to the Service Manager or the Service Team Lead providing support on assigned instruments and systems to customers across Jordan. The role focuses on delivering high-quality service ensuring customer satisfaction and efficiently resolving reported incidents and service requests.

Main Responsibilities will Include but not limited to

Provide independent on-site technical support in line with customer Service Level Agreements (SLAs) including installations relocations certifications (IQ/OQ/PQ) and repair activities.

Deliver advanced remote support diagnostics and fixing for technical issues raised.

Support customers by building strong partnerships mentoring and leading customers service teams to ensure service excellence.

Plan prioritize and complete corrective and preventive maintenance activities including upgrades in compliance with regulatory requirements and defined procedures to ensure uninterrupted customers operations.

Conduct pre-installation site assessments and advise customers to ensure all requirements are met for the successful installation for devices and equipment.

Follow up on spare parts requests and inventory to ensure the timely availability of service materials.

Communicate effectively with vendors and suppliers technical team and medical team to ensure smooth operations.

12 years of hands-on experience servicing IVD laboratory diagnostics equipment with specific experience supporting automated systems is highly preferred.

Proven technical expertise in the installation maintenance troubleshooting and repair of laboratory instrumentation.

Bachelors degree or equivalent experience in Biomedical Engineering Electronics Engineering or a related field.

Strong communication and presentation skills with the ability to engage effectively with customers and vendors.

A collaborative great teammate who thrives in multi-functional environments and can lead multiple priorities in a fast-paced setting.

Proficiency in Microsoft Office hold valid drivers license with an access to a car; very good command of English (written and spoken)

• Have a driving license.