وظيفة مهندس دعم العملاء المعاون في الأردن

Trilogy built a fully remote support system based on customer obsession, a world-class knowledge base, and highly skilled agents capable of servicing over 10,000 customers on over 100 products. We count on our support managers to dive deep into the details and make the improvements المزيد...

A vice president of customer service is responsible for managing all aspects of customer support and service. The vice president develops the organization's customer service strategy and manages the overall performance of people and processes to achieve the highest levels of custo المزيد...

Must be fluent in English in written and verbal communication. Must have minimum 6+ months of Contact Center/ BPO experience in English Voice Support. Must be 18 years of age or older. Minimum qualification of high school (Tawjihi) -Passed. Must be flexible with all shifts inclu المزيد...

Works with the Academy management/Project & course managers/Business development team in identifying resourcing needs/gaps and responsible for closing any resourcing gaps across the region and across subject matter expertise. Expands network across the region to widen the Acade المزيد...

As the Brand & Communications Support within Clients and Markets, your role is to work closely with the Brand and Comms team lead, to plan, manage and execute proactive and innovative publicity campaigns and initiatives to support PwC’s efforts in both internal and external المزيد...

Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment Ability to empathize with and prioritize customer needs Demonstrates interpersonal skills with a diverse customer base Demonstrates conflict resolution, negotiation, a المزيد...

An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and c المزيد...

You’ll likely balance your time between both project management and analytics. We’ll also look to you to audit and manage budgets and expenses, along with compliance and due diligence. Manage stakeholder expectations, project plans and communications, and provide status المزيد...

Do you fancy the idea of moving to the beautiful West Coast of Scotland? Protea Recruitment is proud to be representing a well-established, fast-growing award-winning Food Manufacturer.I am looking to speak to candidates with Specifications or Technical Experience, willing to move to المزيد...

Conducting Deep Dives. You will dive into specific areas of support that are not currently meeting our quality bar (e.g., a decline in NPS or an increase in reopened tickets). Writing Improvement Proposals. You will make improvement recommendations based on your deep dive findings المزيد...

Responding to technical support tickets. Contacting clients to find out the nature of the technical or IT issue. Linking to clients' computers via remote access. Traveling to clients' office or server location. Installing new hardware, software, and networking systems. المزيد...

You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs. Technical Support Engineer responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immed المزيد...

Installing and configuring client computer systems. Responding to client IT support requests. Meeting with clients to diagnose software, networking, or hardware issues. Providing technical support on-site or via remote-access systems. Offering solutions that meet the needs of th المزيد...

What You Will Be Doing Solving complex customer problems that our AI bot was unable to help them with Asking insightful questions that get to the root cause of the customer’s problem Generating solutions using your product knowledge and our knowledge bases Spending 25 المزيد...

Positively represent Microsoft and communicate with corporate customers via email, telephone, Teams while finding solutions for technical problems identified in the Microsoft Cloud. As a member of a team, pursue technical problems in the enterprise space, involving broad and in-dep المزيد...

Responsible for the customer support experience with Microsoft Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g., first quality response, swarming, case documentation, customer e المزيد...

You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs. Technical Support Engineer responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immed المزيد...

Assist Users in Converting to the Systems Being Implemented and Adapting to New Procedures Required by the System Conversion. Develop New Features and Make Documents and Diagrams to Help Providing Better Understanding. Service Monitoring and Database Maintenance. Help Building In المزيد...

Scope a customer issue by collecting the relevant facts and investigate the problem by doing your own Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to resolve service issues. Act internally as a customer advocat المزيد...

You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs. Technical Support Engineer responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immed المزيد...