User Experience Lead
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
الوصف الوظيفي
a. Queue management activities: monitoring, partnering with IM, other teams to ensure the assignment of the cases. Partner with manager in handling escalations. Ensure smooth case assignment and strong collaboration with customers.
b. Staffing: We would like this person to help with staffing, when escalating to us “red days”
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Vacation planning and fair distribution of %OOF across EMEA team
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Queue coverage per SAP
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Weekend coverage
c. Users account admin: VDM and DfM.
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Account management.
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Administrator for existing users by reviewing and updating their needs and skills.
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Internal Processes reviews
d. Supporting the management team with:
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Providing inputs “from the field”, for the MOR discussions: insights from QAM will be helpful for the MOR
نوع التوظيف
دوام كامل
