Trainee IT Infrastructure Support Assistant

Our client is looking for an IT Infrastructure and Support Assistant to join the business to support the growth and development of the IT service and provisions required.

What you will do:
The ideal candidate will love everything IT and have undertaken to be work towards an IT qualification ideally at NVQ Level 3.
This is a fantastic opportunity to be part of the development and growth of providing an excellent IT service provision to a growing and evolving organization.
Job Purpose
To provide efficient and effective IT services and support to the organization. To undertake administration support and monitoring of the ICT network hardware and software resources; including installation maintenance availability and security to support the operation requirements of the business.

• A dynamic environment based in Princes Risborough (office based for year 1 then hybrid)
• Has or is in progress of an NQF Level 3 or is willing to work towards an NQF Level 3
• Work alongside the IT Manager whilst learning all aspects of the role.
• Be the lead with the development of Microsoft 365 Administration
• Administration and maintenance of server hardware and software systems including directory services operating systems and database systems.
• Administration and maintenance of the company network including switches and WiFi access points.
• Creating distributing and maintaining user accounts and profiles including remote/local access accounts and email system accounts.
• Deal with enquiries tickets logged on the service desk and to communicate effectively with customers colleagues and internal/external personnel
• Assigning and revoking company equipment including laptops and smart phones.
• To ensure accurate record keeping using IT systems
• To work in line with best practice ensuring compliance to relevant policies
• To maintain confidentiality and discretion
• Assist in general administration and support
• Demonstrate a positive enthusiastic committed and flexible attitude towards work team member colleagues and other persons
• Genuine interest in IT as a career and be willing to complete Microsoft Certification with the assistance and encouragement of your Manager
• Confident & professional telephone manner
• Good communication skills written and verbal
• Ability to communicate at all levels both internally and externally
• Ability to work under pressure and meet targets and deadlines
• Selfmotivated and able to work without close supervision.
• Ability to work well alone and as part of a team.
• Good numerical and analytical skills including experience with spreadsheets and computerbased systems including Microsoft products.
• Ability to learn an ERP / manufacturing system and back up the IT Manager when needed
• Previous similar IT support experience would be ideal but not essential

Based onsite in Princes Risborough so would suit a South Bucks resident. The office is based a 10 minute walk from the train station.