Telesales Team Leader

Job Description

We are looking for a well-spoken Telesales team-leader to be responsible for soliciting sales over the telephone.

• The Telesales teamleadr's responsibilities include ( selecting team members and training them) contacting potential customers , focusing on customer needs to close sales, and documenting customer information, purchases, and reactions.
• Gathering and documenting customer information, payment methods, purchases, and reactions to products.
• Inform customers about all products in the company, their uses and benefits and informing customers of new products.
• Take orders made by customers and follow up sales delivery to customers and inquire about their user experience of goods purchased, making use of their feedback in rating customer satisfaction
• Interact closely with other team members in the course of work to ensure that everyone is carried along and updated on work progress in order to achieve maximum results.
• Evaluate sales records periodically to make balances and ensure that sales figures tally with number of goods sold.
• Asking questions to engage customers and keep the conversation going.
• Initiating sales with potential customers over the phone.
• Listening to the customers' needs to generate repeat sales.
• Answering customers' questions on the products.
• Meeting sales quotas.
• Coach team members on the best ways to carry out their duties by transferring expert knowledge to them to boost their skills.
• Create good relationship with team members and motivate them to put in their best to work in order to achieve maximum results.