Strategic Customer Success Manager Boston

We are expanding the Customer Success team and looking to add more Funnelers join the ride!

As a Strategic Customer Success Manager at Funnel you will own a portfolio of global enterpriselevel customers and work closely with our Strategic Account Managers to build the customer stakeholder relationships needed to grow their investment in Funnel. If this sounds like something you enjoy doing keep reading!

What you will do

To be successful as a Strategic Customer Success Manager at Funnel you need to understand your customers business the value they expect from our tool and the route to successfully creating a worldclass businessready data setup. You will develop and maintain a solid understanding of the Funnel platform and be heavily involved in the entire customer lifecycle.

Some of the daytoday responsibilities include:

• Develop and maintain a strong productive relationship with Funnels highest value and largest potential customers in your book of business

• Conduct regular quarterly business reviews or strategic business reviews to drive adoption and ongoing value together with the Strategic Account Manager

• Use customer usage metrics to find opportunities to deepen Funnels footprint and impact with our customers

• Advocate internally for your customers needs with Product and other stakeholders to ensure were working in the best interests of our customers
  
• Serve as the customers trusted advisor and product expert hosting training sessions as required to support ongoing customer education and new use cases for Funnel

• Contribute to our team development by being a strong team player and sharing knowledge and best practices from your individual experiences

Who you are

• Relationship builder you have proven ability to establish credibility and positive working relationships with customers across seniority levels seeking to understand their needs and working with them to realize product value translating to account growth

• Problem solver you not only help to solve immediate problems but also strive to help the customer longterm with clear explanations of recommended solutions

• Strong communicator you can create rapport with customers and colleagues quickly and can communicate objectives and needs clearly

• Team player you are a selfmotivated dedicated teammate with a growth mindset and collaborative work approach focused on team success

• Strategic thinker you understand the bigger picture as well as the details in an account and can identify what needs to be done to achieve the customers goals with Funnel
  
• Effective time manager you are comfortable with change and ambiguity and can switch contexts and restructure priorities with ease in a dynamic environment

Experience and skills:

• At least 5 years of experience in a clientfacing and relationshipbuilding role such as Customer Success or Account Management
• Analytical skills you actively listen to internal and external stakeholders and feel comfortable digging deeper into data to generate answers and insights

• Fluency in spoken and written English

Nice to have

• Experience working with marketing data or other types of data such as CRM/ERP

• Experience from working in a highgrowth startup/scaleup
  
  Other information
  
  Funnel is an EOE/Veterans/Disabled/LGBTQ employer
  We uphold and promote a people first culture where we consider team achievements and mental wellbeing key measures of success. We continually celebrate the diverse community different individuals foster. Our inclusive culture inspires us to try new things speak openly and be bold. Our inclusive culture empowers all of us to connect belong and grow. As an equal opportunity employer we stay true to our mission by welcoming the unique contributions that you can bring in terms of your education opinions culture ethnicity race sex gender identity and expression nation of origin age languages spoken veterans status color religion disability sexual orientation and beliefs.
  Funnel is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process please callor send an email to and let us know the nature of your request and your contact information.