SME - CLM Helpdesk Customer Service Specialist Voice SME - CCM

Responsibilities:

• Applying subject expertise in evaluating business operations and processes.
• Identifying areas where technical solutions would improve business performance.
• Consulting across business operations, providing mentorship, and contributing specialized knowledge.
• Recommending technical solutions and determining software development requirements.
• Providing subject expertise and guidance to IT developers during the software development life cycle.
• Overseeing the development, testing, and implementation of technical solutions.
• Determining whether technical solutions meet defined requirements.
• Verifying technical reference information, including user guides, training manuals, and system requirements.
• Ensuring accurate representation of expertise prior to the distribution of technical solutions to end-users.
• Documenting processes and disseminating information to all relevant stakeholders.