Service Operations M....
Service Operations Manager
نُشرت في :
29-03-2024
صاحب العمل نشط
1 وظيفة شاغرة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
الراتب الشهري
لم يكشف
لم يتم الكشف عن الراتب
عدد الوظائف الشاغرة
1 وظيفة شاغرة
نُشرت في :
29-03-2024
الوصف الوظيفي
رقم الوظيفة : 2673637
About our client:
Our client is a highly successful international software development house specialising in telecommunications and payment gateways. With two decades of proven success and remarkable growth they offer an exceptional training and mentorship program. Your colleagues will be Agile enthusiasts highly qualified with a shared goal of continuous improvement. This is a flat organisational structure where participation and opinions are valued. Individuality is encouraged providing an ideal environment for ambitious individuals to accelerate their career growth.
What you will be doing:
- Ensure a pleasant client experience and topnotch service from the Service Desk.
- Foster team growth development and people management.
- Oversee financial management covering expenses and revenue.
- Act as a reliable escalation point and provide operational support around the clock.
- Ensure adherence to company policies processes and controls.
- Provide insightful data and reporting on service quality for both organisation and clients.
- Manage staff availability and step in during emergencies.
- Implement enforce and refine processes to enhance efficiency.
- Implement ITIL principles to unlock operational service benefits.
- Foster a culture of continuous improvement in processes.
- Facilitate smooth onboarding of new clients to Service Management processes.
- Conduct Monthly Service Reviews with clients and ensure timely followups.
- Promptly escalate deviations from SLAs for swift resolution by relevant managers.
- Maintain client Support Contracts and annexures accurately.
- Onboard L1 processes to the Service Desk aiming for 60% coverage of daytoday tasks.
- Provide a nurturing environment serving as a training ground for the resource pipeline into engineering teams.
- Identify service requests not covered by contracts and obtain billing approval promptly.
What you need:
- A relevant tertiary degree would be beneficial.
- ITIL Foundation Certification is essential
- Intermediate ITIL Service Management Certification would be beneficial.
- 5 years of Service Management Experience and IT industry experience.
- 3 years of managementlevel communication and negotiation experience.
- 2 years of Contract Management and Financial management experience.
- Basic financial acumen required.
- Skills in IT Service Management financial acumen negotiation and contract management including SLAs.
Job ID:
- J104473
Service Operations Manager, Service Desk, ITIL Foundation, Financial Management
نوع التوظيف
دوام كامل
المهارات المطلوبة
الإبلاغ عن هذه الوظيفة
إخلاء المسؤولية: د.جوب هو مجرد منصة تربط بين الباحثين عن عمل وأصحاب العمل. ننصح المتقدمين بإجراء بحث مستقل خاص بهم في أوراق اعتماد صاحب العمل المحتمل.
نحن نحرص على ألا يتم طلب أي مدفوعات مالية من قبل عملائنا، وبالتالي فإننا ننصح بعدم مشاركة أي معلومات شخصية أو متعلقة بالحسابات المصرفية مع أي طرف ثالث. إذا كنت تشك في وقوع أي احتيال أو سوء تصرف، فيرجى التواصل معنا من خلال تعبئة النموذج الموجود على الصفحة اتصل بنا
