Salesforce Administrator

Responsibilities:

• User Management: Create and manage user profiles, roles, and permissions to ensure proper access control and data integrity and accuracy within the platform.
• Configuration and Customization: Customize Salesforce to meet the specific needs of our business teams, including creating custom objects, fields, workflows, and approval processes.
• Case Management: Configure and enhance case management functionality in Salesforce Service Cloud, including setting up case assignment rules, escalation rules, and email-to-case functionality.
• Process Automation: Identify opportunities for process automation using workflows, process builders, and other Salesforce automation tools.
• Reporting and Analytics: Develop reports and dashboards to provide insights into customer service performance, such as case resolution time, customer satisfaction metrics, and agent productivity.
• Automation and Workflow: Identify opportunities for automation and workflow rules to improve service efficiencies, such as automated case escalation, notifications, and field updates.