Sales Logistics Customer advisor

Responsibilities:

• We are seeking to hire a dedicated, organized, and efficient “Sales Logistics Customer advisor” to join our team in this role, you will work closely to coordinate and complete position tasks as follow
• Handling of customer inquiries (logistics, price claims…) Submitting of offers to customers and follow-up Handling and follow-up of customer orders Handling of customer claims, quantities…. Cooperation with Customer Supply chain team Africa and sales team.
• Coordinate clearing and subsequent delivery of incoming goods
• Full support and assistance to all Bosch customers
• Handling and follow-up of customer orders
• Data management (including electronic orders) Accurate documentation raised for the various processes
• Continuous attention to allocated customers’ backorders and credit limits
• Facilitate financial processes e.g. goods returns, and customer credits
• Set up and produce reports pertaining to the SLC functions as required
• Ensure that generally accepted customer service principles are followed