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JOB SUMMARY
The Outpatient Clinic Office Administrator for Carolina Therapy Services, will assist other members of the Outpatient Clinic team in daily operations including, but not limited to, the duties listed The Outpatient Clinic Office Administrator will report directly to the Director of Pediatric Services/Area Director/Clinic
ESSENTIAL RESPONSIBILITIES AND DUTIES
Greeting clients and visitors
Scheduling Appointments includes appointments/evaluations for new clients and existing Follow up with clients if client is late/does not
Maintain new referral/client information responsibilities include sending out and receiving back new client packets, schedule evaluations, file evaluation reports within 7 days and mail a copy to parent/legal guardian and a copy to referral source, schedule client with therapist, enter new client into billing software, ensure all information in client chart is complete so we can bill for
Responsible for obtaining coverage for evaluations and Responsible for oversight of clinic staff member s schedules to ensure treatment time is maximized and all clients are seen as
Preparation and management of client charts responsibilities include preparation of patient chart at client s check-in, enter client in electronic health record (onset, SOC, date, name, DOB, insurance, co-pay, codes).
Provide Billing Support Collect any co-pays and/or other amounts owed at client check-in as instructed by the Outpatient Billing Send all co-pays to corporate office as instructed and in a timely
Ensure all equipment is stored appropriately and is in good working Ensure any work orders for equipment or facility repairs are directed to corporate in a timely
Responsible for maintaining a safe working environment for staff and a safe clinical environment for
General office/receptionist duties including but not limited to answering
Other office and housekeeping duties as assigned to include but is not limited to ensuring entry way, lobby, and all common areas are safe, clean, and presentable to guests/clients/visitors at all Trash and restrooms should be monitored for Restrooms should be stocked with supplies at all Ensure a clinic policy is in place to ensure materials and equipment are cleaned on a routine
Maintain customer relationships with referral sources through verbal and/or written
Ensure current professional license for each clinical staff is displayed in designated
Assist with credentialing process as
Order Supplies Submit through Corporate Office with Area Director prior
Ensure clinic staff are entering documentation and billing charges in a timely manner by completing a close-out process via the EMR
Check clinic staff timesheets weekly for accuracy - Compare timesheet to documentation software
Ensuring that practices lead to the successful operations of the clinic by maximizing referrals and scheduling, managing cancellations and rescheduling and communicating expectations with
Other duties as assigned
PHYSICAL DEMANDS
Regularly required to use hands and
Occasionally required to stand, walk, reach with hands and arms, stoop, kneel, crouch, or
Prolonged periods of sitting at a desk and working on a computer
Occasionally lift and/or move over 25
Specific vision abilities include close, peripheral, depth perception and ability to adjust
Grasping; Speaking; Hearing
WORKING CONDITIONS
General office, health care setting - exposure to infectious
QUALIFICATIONS/REQUIREMENTS
Prefer one (1) year experience in medical billing and coding
Minimum high school diploma required; Associates degree preferred
Excellent verbal and communication skills
Excellent organizational skills and attention to detail
Strong supervisory and leadership skills
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