Medical Call Center Pharmacist

Job Description

• Managing large amounts of inbound and outbound calls in a timely manner
• Following call center “scripts” when handling different topics
• Identifying customers’ needs, clarify information, research every issue and providing solutions
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
• Fulfills requests by clarifying desired information; completing transactions; forwarding requests
• Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
• Maintains call center database by entering information.
• Answers inquiries by clarifying desired information; researching, locating, and providing information

Job Requirements

• Customer Focus
• Customer Service
• Data Entry Skills
• Active Listening
• Verbal Communication
• Building Relationships
• People Skills
• Problem Solving
• Multi-tasking