Maintenance Manager

The Role & Responsibilities

Drive brands Ecommerce growth by developing onsite campaigns and ensuring ecommerce principles are incorporated to provide the desired brand and consumer experience

Provide analysis & performance reports including daily weekly and monthly reporting of KPIs and recommending changes to improve performance so as to achieve results.

Drive digital planning, adaptive marketing and agile practices that best engages the consumers.

Manage and constantly improve on the development and implementation of all e-commerce sites managed by the Company, including own e-commerce, marketplaces (Noon, Amazon) and 3rd-party retailer sites.

Create and execute digital marketing campaigns to increase site sales performance

Optimized UX/UI to improve user experience and increase sales conversion.

Explore new e-commerce features to capture the latest and newest trend of consumer behavior.

Work with external and internal stakeholders to develop and execute optimization for product and brand content.

Define and develop KPI framework to measure and track KPIs and ensure growth effectiveness.

Evaluate eCommerce campaign and spend effectiveness to ensure positive ROI and recommend data driven learnings for future campaigns

Manage the E-commerce team and being responsible for the day-to-day operations aspects of the e-commerce platform including but not limited to user experience, order fulfilment, customer service and content creation.

Review the E-commerce team for skills training and career advancement.

Manage remote off-shore Customer Care Officers who oversee responding to customer inquiries on live-chat and emails.

Requirements

At least 5 years of proven experience in related field, of which 2 years is of managerial capacity

Prior experience in ecommerce or digital marketing strategist is a plus

Solid knowledge of web analytics tools like Google Analytics

Ability to work with across groups of people

Self-driven and motivated

What's on Offer?

Fantastic work culture

Attractive Salary & Benefits

Strong opportunities to progress your career

Remote Work :

No