Junior BI

We are hiring a Customer Service Representative to manage customer queries and complaints.

Job Description:

General Purpose: Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.

Main Job Tasks and Responsibilities:

Answer calls professionally

Respond promptly to customer inquiries

Research required information using available resources

Handle and resolve customer complaints

Provide customers with product and service information

Enter customer information

Effectively deal with job stress, angry callers, and upset customers

Use the most appropriate way to communicate with different behavior types on the telephone.

Display time flexibility towards shifts as per work floor requirements

Keep records of customer interactions and transactions

Record details of inquiries, comments and complaints

Communicate and coordinate with internal departments

Requirements

Responsibilities:

Maintaining a positive, empathetic and professional attitude toward customers at all times.

Responding promptly to customer inquiries.

Communicating with customers through various channels.

Acknowledging and resolving customer complaints.

Knowing our products inside and out so that you can answer questions.

Processing orders, forms, applications, and requests.

Keeping records of customer interactions, transactions, comments and complaints.

Communicating and coordinating with colleagues as necessary.

Providing feedback on the efficiency of the customer service process.

Managing a team of junior customer service representatives.

Ensure customer satisfaction and provide professional customer support.

Perform assigned tasks

Skills:

Proven customer support experience or experience as a Client Service Representative

Strong phone contact handling skills and active listening

Familiarity with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively

Must be available to join immediately

Degree or Diploma.