IT Support - Help Desk

Job Description

• Serve as the first point of contact for employees seeking technical assistance
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided
• Walk the employee through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Record events and problems and their resolution in logs
• Follow-up and update issue status and information
• Pass on any feedback or suggestions by employees to the appropriate internal team
• Identify and suggest possible improvements on procedures

Job Requirements

• 0 to 2 years of proven experience as ahelp desk
• BSc/BA in IT, Computer Science from a reputable university
• Very good English language and communication skills.
• Excellent at troubleshooting PC problems, either S/W or H/W.
• Excellent knowledge of Windows OS (7/10/11) and Microsoft office
• Tech savvy with working knowledge of office automation products, databases and remote control
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve basic technical issues
• Detail-oriented and cool-tempered