IT Service Desk Specialist

Job Description

Job Duties:

• Test, maintain, and monitor computer programs and systems, including coordinating the installation of computer programs and systems.
• Troubleshoot program and system malfunctions to restore normal functioning.
• Evaluate and recommend necessary changes in performance tuning, infrastructure design and monitoring
• Maintain a library of associated materials for all equipment, processes and procedures supported by the company.
• Conduct ticketing system and remote support.
• Manage security devices, Endpoints(antivirus), Cameras, AD and Exchange
• Handle Computers, Printers, CCTV Cameras and hardware maintenance

Job Requirements

Education & Experience Requirements:

• Bachelor’s degree in computer science or related technology field is preferred.
• 1-3 years of Experience

Knowledge Requirements:

• Good background in windows server and Windows 10
• Good background on 0365 (Optional)
• Good background on cloud solutions (Optional).
• Strong ability to work under pressure and manage competing deadlines