IT Help Desk Specialist (Outsourcing)

Job Description

• Providing first level support through taking calls and supporting Service Requests
• Installing and troubleshooting computer hardware, software, systems, networks, printers, and scanner
• Monitoring and maintaining PABX, Door access, Telephones and Mobile phones
• Responding in a timely manner to service issues and requests.
• Creating incidents and service desk tickets in the system and help other IT colleagues for inventory and other IT related works
• Providing technical support across companies branch or clients (this may be via remote or over the phone).
• Keeping the inventory of the IT hardware up to date.
• Issue management and ticket monitoring
• Remote Support
• IS Service Desk Ticket and Asset Management
• On Site Support (External locations)
• Integration of multiple data sources and databases into one system

Job Requirements

• Three to five years’ experience in technical support
• Female is a must
• Microsoft Office skills (Outlook, Word, Excel…) is a must.
• Ability to work under pressure.
• Very Good command of English Language (Written & Spoken).
• Excellent communications skills
• Knowledge to design, develop and implement technical solutions in Microsoft Azure environments (is Preferred)
• Knowledge of Information Protection and Cyber Security (is Preferred)
• Full stack Development experience in either one of the technologies I in PHP (LAMP), JAVA or Mobile Development (Android/IOS) (is Preferred).
• Should have worked in one of the frontend platforms i.e., JavaScript frameworks (e.g., Angular, React, Node.js), HTML5, and CSS3 (is Preferred)
• Understanding of MVC design patterns (is Preferred)
• User authentication and authorization between multiple systems, servers, and environments (is Preferred)
• Familiarity with SQL/NoSQL databases and their declarative query languages (is Preferred)