IT Help Desk Specialist

About the Job

A well-known Multinational company located in "Alexandria" , is Hiring an IT Help Desk.

Responsibilities:

• Serve as the first point of contact for customers seeking technical assistance over the phone or email and ticketing system, and follow-up until closing the case.
• Provide technical assistance and support for incoming queries and issues related to computer systems, software, hardware, Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
• Walk customer through problem-solving process and ask questions to determine nature of problem.
• Install, modify, and repair computer hardware and software, printers, scanners, peripherals, etc.. Direct unresolved issues to the next level of support personnel.
• Pass on any feedback or suggestions by customers to the appropriate internal team.
• Maintain daily performance of computer systems.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• Provide accurate information on IT products or services.