IT Help Desk

IT Help Desk Responsibilities:

• Serve as the first point of contact for employees seeking technical support via phone, in person, or electronically
• Perform hardware and software installations, maintenance, configurations and updates as needed
• Perform remote or on-site troubleshooting through diagnostic techniques and pertinent questions.
• Provide accurate information on IT products and business systems.
• Track connectivity for onsites networks.
• To monitor company platforms and systems, and deal with alerts and events as appropriate.
• Create and maintain tips and tricks solutions for online database and web site
• Resolve technical issues in a timely manner using available resources within the company

Job Requirements

• Proven experience as a help desk technician or other customer support role
• BSc/BA in IT, Computer Science or relevant field
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve basic technical issues
• Proficiency in English
• Excellent communication skills
• people-oriented and cool-tempered