IT Help Desk

Job Description

• Monitor and respond quickly to incoming requests relate to IT issues.
• Maintain computer systems and act as support if any system goes down.
• Responsible for PC’s, Printers, Servers and related equipment (monitor, keyboard, mouse, hard drive, etc).
• Maintain user PCs, including upgrades and configuration as needed.
• Assist with onboarding of new users.
• Keep inventory of all equipment, software, and license users.
• Install, configure, and upgrade PC software.

Job Requirements

• Education: BSA in information technology or computer engineering
• Proven working 2 to 4 years of experience in IT, preferred Retail Industry
• Excellent knowledge of technical management, information analysis, and computer hardware/software systems
• Expertise in data center management and data governance
• Hands-on experience with computer networks, network administration, and network installation