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1 وظيفة شاغرة
Strategizing
Designandfacilitatethoughtfulandethicalresearch(incollaborationwiththeteam s
UserResearchManager)tounderstandtheservice-relatedneedsofresidents,staff,leaders,
andotherstakeholders.
Synthesizeresearchintoinsightsandwell-definedopportunityareasforintervention.
Developfeasible,person-centered,andcomprehensiveservicestrategiesthatimprove
residentinteractionswithgovernmentandstaffworkexperiences.
Designservicesolutionsthatworkacrosschannelsofexperience includingdigitaland
non-digitaltouchpoints(e.g.,in-personinteractionsandphysicalserviceenvironments).
PracticeBuilding
BuildtheState sServiceDesignteamthroughhiring,growing,andretaininghigh-
performingteammates.
Driveapracticeinmixedmethodsresearch(qualitativeandquantitative)includingwhen
andhowtoapplythemthroughouttheproductdevelopmentlifecycle.
Setstandardsofpracticeforandwithservicedesignteammembers.
Expandteammembers skillsetsthroughregularfeedback,learningsessions,andone-on-
onementorship.
Designandfacilitateskill-shareswithStatecolleagues,sotheycanapplystrategicdesign
methodstotheirwork.
Communicating
Useiterativeprocessestoensureprojectdeliverables;likeserviceblueprints,process
flows,stakeholdermaps,andprojectreports,arerigorouslyexecuted.
Choosetherightdeliverablefortherightkindofconversation.
Visuallycommunicateideas,researchsynthesis,andprototypes,sostakeholderscanalign
onconcepts.
Developcompellingnarrativesthatcommunicatethehumanexperiencetodecision-
makers,sotheycanmakecleardecisionsthatalignwithevidenceandhumanneed.
Implementing
WorkwithUXdesigners,visualdesigners,contentstrategists,architects,andtechnologists
todevelopandbuildtoolsandresources(e.g.,websites,apps,one-pagers,applications,the
designofspace,etc.)supportiveofserviceimprovementstrategies.
Facilitatelisteningandresearchsessionswithsubjectmatterexperts.
Createchangemanagement,governance,andpilotplanssettingimplementationeffortsup
forsuccess,acknowledgingtheconstraintsandrealitiesoftheservicesystem.
Synthesizecomplexinformationfromvarioussourcesintoclear,actionableinsights.
Developmetricsofsuccesstomeasuretheeffectivenessofprojectoutcomes.
Evaluatepilotplanstounderstandwhatworksanddoesn taboutasolution.
Takeappropriateactiontoreviseservicesolutionsbasedonlearningsfromevaluation.
Collaborating
Communicateworkwithoutjargonorpretense.
Ensureparticipatorydesignprocessesincludetherightpeople,attherightpointsintime.
Offerandtakeconstructivefeedback.
Respectandprotectteammembersandstakeholders time.
Communicatewithclarityandhonestyaroundthestatusofwork.
Cultivateandmaintainrespectfulrelationshipswithprojectstakeholders.
Advocating
InpartnershipwiththeCTDSprogramteamandagencycommunicationsstaff,
disseminatelessonslearned,tools,andbestpracticesoftheCTDStothepublic.
Activelycontributetothefieldofservicedesignthroughjournalsubmissions,conference
participation,andcommunityskill-shares.
ProjectManaging
Collaboratewithseniorleadershiponthedesignofaproject.
Breakdowncomplexprojectsintoreasonableprojectplanswithcleardeliverables,
milestones,anddeadlines.
Leadprojectpartnersandteammembersthroughservicedesignprocesses.
Clearlycommunicateprojectplansandtheirstatustoleadership,teammembers,and
otherstakeholders.
Effectivelynavigatethroughambiguityandprojectchallenges.
Deliverprojectsontime.
PreferredSkills&Qualifications
OtherDesirableQualifications
Adesign-relateddegreeorrelevantindustryexperience
5+yearsofprofessionalexperienceoragraduatedegreeplus3+yearsofprofessional
experience
5+yearsmanagingprojectrelationshipswithcolleagues,clients,andprojectstakeholders
Nice-to-HaveSkills
Bilingual
Strongvisualdesignaesthetic
Experiencewithcommunity-basedandparticipatorydesign
Experienceworkinginthesocialimpactspaceoncomplexservicechallenges
Experiencewithprocessimprovementmethodologies(LEAN,six-sigma,etc.)
Experiencewithhuman-centeredchangemanagement
دوام كامل