IT Business Intelligence Architect

Strategizing

Designandfacilitatethoughtfulandethicalresearch(incollaborationwiththeteam s

UserResearchManager)tounderstandtheservice-relatedneedsofresidents,staff,leaders,

andotherstakeholders.

Synthesizeresearchintoinsightsandwell-definedopportunityareasforintervention.

Developfeasible,person-centered,andcomprehensiveservicestrategiesthatimprove

residentinteractionswithgovernmentandstaffworkexperiences.

Designservicesolutionsthatworkacrosschannelsofexperience includingdigitaland

non-digitaltouchpoints(e.g.,in-personinteractionsandphysicalserviceenvironments).

PracticeBuilding

BuildtheState sServiceDesignteamthroughhiring,growing,andretaininghigh-

performingteammates.

Driveapracticeinmixedmethodsresearch(qualitativeandquantitative)includingwhen

andhowtoapplythemthroughouttheproductdevelopmentlifecycle.

Setstandardsofpracticeforandwithservicedesignteammembers.

Expandteammembers skillsetsthroughregularfeedback,learningsessions,andone-on-

onementorship.

Designandfacilitateskill-shareswithStatecolleagues,sotheycanapplystrategicdesign

methodstotheirwork.

Communicating

Useiterativeprocessestoensureprojectdeliverables;likeserviceblueprints,process

flows,stakeholdermaps,andprojectreports,arerigorouslyexecuted.

Choosetherightdeliverablefortherightkindofconversation.

Visuallycommunicateideas,researchsynthesis,andprototypes,sostakeholderscanalign

onconcepts.

Developcompellingnarrativesthatcommunicatethehumanexperiencetodecision-

makers,sotheycanmakecleardecisionsthatalignwithevidenceandhumanneed.

Implementing

WorkwithUXdesigners,visualdesigners,contentstrategists,architects,andtechnologists

todevelopandbuildtoolsandresources(e.g.,websites,apps,one-pagers,applications,the

designofspace,etc.)supportiveofserviceimprovementstrategies.

Facilitatelisteningandresearchsessionswithsubjectmatterexperts.

Createchangemanagement,governance,andpilotplanssettingimplementationeffortsup

forsuccess,acknowledgingtheconstraintsandrealitiesoftheservicesystem.

Synthesizecomplexinformationfromvarioussourcesintoclear,actionableinsights.

Developmetricsofsuccesstomeasuretheeffectivenessofprojectoutcomes.

Evaluatepilotplanstounderstandwhatworksanddoesn taboutasolution.

Takeappropriateactiontoreviseservicesolutionsbasedonlearningsfromevaluation.

Collaborating

Communicateworkwithoutjargonorpretense.

Ensureparticipatorydesignprocessesincludetherightpeople,attherightpointsintime.

Offerandtakeconstructivefeedback.

Respectandprotectteammembersandstakeholders time.

Communicatewithclarityandhonestyaroundthestatusofwork.

Cultivateandmaintainrespectfulrelationshipswithprojectstakeholders.

Advocating

InpartnershipwiththeCTDSprogramteamandagencycommunicationsstaff,

disseminatelessonslearned,tools,andbestpracticesoftheCTDStothepublic.

Activelycontributetothefieldofservicedesignthroughjournalsubmissions,conference

participation,andcommunityskill-shares.

ProjectManaging

Collaboratewithseniorleadershiponthedesignofaproject.

Breakdowncomplexprojectsintoreasonableprojectplanswithcleardeliverables,

milestones,anddeadlines.

Leadprojectpartnersandteammembersthroughservicedesignprocesses.

Clearlycommunicateprojectplansandtheirstatustoleadership,teammembers,and

otherstakeholders.

Effectivelynavigatethroughambiguityandprojectchallenges.

Deliverprojectsontime.

PreferredSkills&Qualifications

OtherDesirableQualifications

Adesign-relateddegreeorrelevantindustryexperience

5+yearsofprofessionalexperienceoragraduatedegreeplus3+yearsofprofessional

experience

5+yearsmanagingprojectrelationshipswithcolleagues,clients,andprojectstakeholders

Nice-to-HaveSkills

Bilingual

Strongvisualdesignaesthetic

Experiencewithcommunity-basedandparticipatorydesign

Experienceworkinginthesocialimpactspaceoncomplexservicechallenges

Experiencewithprocessimprovementmethodologies(LEAN,six-sigma,etc.)

Experiencewithhuman-centeredchangemanagement