IP NOC FO Engineer

Tasks

Responsibilities:

• 24*7 Alarm monitoring of IP access and IP core devices.
• Ticket creation, cancelling, clearing, resolving, and closing incident records on Remedy tool.
• First level diagnosis of all minor, major and critical alarms.
• Forward ticket to next level but engineer must ensure that only relevant tickets are forwarded to other functions like BO and FLM.
• Troubleshooting of known faults/Identified scenarios.
• Follow and adhere SLAs and KPIs for Network alarms and Customer complaints.
• Coordinate with BO, TAC and FLM teams
• Coordinate with SOC team for the tickets raised by Telefonica SOC for service and performance alarms
• As a part of change management, do pre/post health checks and co-ordinate change management
• Raise tickets as a part of problem management for recurring faults
• Resolve the tickets and incidents by analysis and identification techniques
• Responding to an alarm notification to evaluate the impact of the alarm.

Requirements

Qualifications:

• experience in working with OEM or Tier 1mobile service providers carrying out responsibilities in network operations.
• Should have an operations experience in following technologies implemented in Mobile network, Routing, switching, MPLS/Basic Troubleshooting
• Should have experience in providing Level 1 fault management support, executing changes in the network
• Device level experience for any of the following mentioned network elements in IP equipment like Huawei, ALU, Cisco, Juniper etc.
• Should have a basic understanding of mobile backhaul network on MPLS, Ethernet, and Protocols like BGP, OSPF, STP, VTP, HSRP/VRRP.
• Have good analytical and technical issue resolution skills.
• Should have good experience of Alarm Management, Fault Management, Change Management / Configuration Management.
• Should have user level knowledge of IP monitoring tools like HPOV, WhatsUp Gold tools, preferable to have experience on Netcool, Remedy