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IP NOC FO Engineer
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IP NOC FO Engineer

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1 Vacancy
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Job Location

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Timişoara - Romania

Monthly Salary

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Not Disclosed

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Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Req ID : 2073250

Tasks

Responsibilities:

  • 24*7 Alarm monitoring of IP access and IP core devices.
  • Ticket creation, cancelling, clearing, resolving, and closing incident records on Remedy tool.
  • First level diagnosis of all minor, major and critical alarms.
  • Forward ticket to next level but engineer must ensure that only relevant tickets are forwarded to other functions like BO and FLM.
  • Troubleshooting of known faults/Identified scenarios.
  • Follow and adhere SLAs and KPIs for Network alarms and Customer complaints.
  • Coordinate with BO, TAC and FLM teams
  • Coordinate with SOC team for the tickets raised by Telefonica SOC for service and performance alarms
  • As a part of change management, do pre/post health checks and co-ordinate change management
  • Raise tickets as a part of problem management for recurring faults
  • Resolve the tickets and incidents by analysis and identification techniques
  • Responding to an alarm notification to evaluate the impact of the alarm.

Requirements

Qualifications:

  • experience in working with OEM or Tier 1mobile service providers carrying out responsibilities in network operations.
  • Should have an operations experience in following technologies implemented in Mobile network, Routing, switching, MPLS/Basic Troubleshooting
  • Should have experience in providing Level 1 fault management support, executing changes in the network
  • Device level experience for any of the following mentioned network elements in IP equipment like Huawei, ALU, Cisco, Juniper etc.
  • Should have a basic understanding of mobile backhaul network on MPLS, Ethernet, and Protocols like BGP, OSPF, STP, VTP, HSRP/VRRP.
  • Have good analytical and technical issue resolution skills.
  • Should have good experience of Alarm Management, Fault Management, Change Management / Configuration Management.
  • Should have user level knowledge of IP monitoring tools like HPOV, WhatsUp Gold tools, preferable to have experience on Netcool, Remedy

Employment Type

Full Time

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