HR Ops Associate

Responsibilities:

• Deliver services at the defined SLAs/KPIs and drive operational efficiency and continuous improvement.
• Ensure consistent service delivery of agreed process and complete transaction tracking to capture SLAs.
• Identify service delivery and process improvement opportunities in the assigned process.
• Ensure a consistent and high level of customer service and operational excellence that will ensure transactions are resolved efficiently and in full compliance with relevant legal, company and process requirements.
• Partner with team to execute plans to improve customer satisfaction with a focus on processes.
• Represent technical, functional and customer perspective when taking decisions
• Database requirements, integration of systems, internal clients and the broader shared services organization.