Hotel Front Desk Agent

You are responsible for communicating in a welcoming and efficient manner, while ensuring that guests needs are properly addressed

Provide exceptional customer service

Must have flexible availability (willing to work AM, PM, holidays, weekends)

You will maintain positive guest relations at all times

You will resolve guest complaints and ensure guest satisfaction

You will maintain a complete knowledge of: hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities

You will process all guest check-ins, and verify registration information with the guest

You will handle overbooked or walked guests

You will accept and record wake-up call requests

You will communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery) and maintain positive relations throughout departments

Hourly pay starts at $ 14.50 per hour. (shift 3pm-11pm)