You are responsible for communicating in a welcoming and efficient manner, while ensuring that guests needs are properly addressed
Provide exceptional customer service
Must have flexible availability (willing to work AM, PM, holidays, weekends)
You will anticipate guests needs, respond promptly and acknowledge all guests in a timely manner
You will need to promote the Marriott Rewards program and provide recognition and benefits to all present members as well as provide enrollment for nonmembers
You will maintain positive guest relations at all times
You will resolve guest complaints and ensure guest satisfaction
You will maintain a complete knowledge of: hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities
You will process all guest check-ins, and verify registration information with the guest
You will handle overbooked or walked guests
You will accept and record wake-up call requests
You will communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery) and maintain positive relations throughout departments
You will resolve discrepancies on the room status report with housekeeping
Requires:
Requires good communication skills, both verbal and written. Front desk experience in hospitality is strongly preferred. Strong knowledge in leading customer service and in computers. The ability to work a variable shift including nights / overnights, weekends, and holidays, the ability to stand / walk for extended periods of time and move at a quick pace is required.
Hourly pay starts at $ 14.50 per hour. (shift 3pm-11pm)