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Hotel Front Desk Agent
drjobs Hotel Front Desk Agent العربية

Hotel Front Desk Agent

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1 Vacancy
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Monthly Salary

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Not Disclosed

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Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Req ID : 1964092

Full Job Description

You are responsible for communicating in a welcoming and efficient manner, while ensuring that guests needs are properly addressed

Provide exceptional customer service

Must have flexible availability (willing to work AM, PM, holidays, weekends)


You will anticipate guests needs, respond promptly and acknowledge all guests in a timely manner
You will need to promote the Marriott Rewards program and provide recognition and benefits to all present members as well as provide enrollment for nonmembers


You will maintain positive guest relations at all times

You will resolve guest complaints and ensure guest satisfaction

You will maintain a complete knowledge of: hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities

You will process all guest check-ins, and verify registration information with the guest

You will handle overbooked or walked guests

You will accept and record wake-up call requests

You will communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery) and maintain positive relations throughout departments


You will resolve discrepancies on the room status report with housekeeping
Requires:
Requires good communication skills, both verbal and written. Front desk experience in hospitality is strongly preferred. Strong knowledge in leading customer service and in computers. The ability to work a variable shift including nights / overnights, weekends, and holidays, the ability to stand / walk for extended periods of time and move at a quick pace is required.


Hourly pay starts at $ 14.50 per hour. (shift 3pm-11pm)



Employment Type

Full Time

About Company

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