Guest Relation Supervisor - Savoy Sharm Group

Position Type: FullTime

Salary: Competitive based on experience

Benefits: Medical insurance vacation days training opportunities

About Savoy Sharm Group:

Savoy Sharm Group is a leading hospitality company in Sharm El Sheikh Egypt. We are committed to providing our guests with exceptional service and creating unforgettable experiences. We are currently seeking a Guest Relation Supervisor to join our team and help us maintain our high standards of guest satisfaction.

Role Overview:

As a Guest Relation Supervisor you will be responsible for overseeing all aspects of guest relations within the hotel. You will be the main point of contact for guests ensuring that their needs and concerns are addressed in a timely and professional manner. You will also be responsible for supervising and training the guest relation team ensuring that they provide excellent customer service at all times.

Key Responsibilities:

Supervise the guest relation team and ensure that they provide exceptional service to all guests.

Handle guest complaints and resolve any issues in a timely and efficient manner.

Maintain a positive and professional relationship with guests anticipating their needs and exceeding their expectations.

Train new team members and provide ongoing training and support to ensure high levels of guest satisfaction.

Monitor and maintain guest feedback systems such as comment cards and online reviews.

Coordinate with other departments to ensure smooth and efficient operation of guest services.

Conduct regular audits to ensure compliance with guest service standards.

Assist in developing and implementing guest service policies and procedures.

Prepare reports and provide updates to the management team on guest service performance.

Requirements:

Minimum of 3 years of experience in a guest relations role in a luxury hotel or resort.

Excellent communication and interpersonal skills with the ability to build strong relationships with guests and team members.

Strong leadership skills and the ability to motivate and train a team.

Proven track record of handling guest complaints and resolving issues effectively.

Knowledge of guest service standards and best practices.

Proficiency in English both written and verbal. Knowledge of other languages is a plus.

Ability to work flexible hours including weekends and holidays.

Must be a team player with a positive attitude and a passion for providing exceptional guest service.