German speaking Customer Support Agent

Were partnering with a leading Outsourcing/BPO consultancy to find a talented Germanspeaking Customer Support Representative to join their team in Romania! This is a fully remote position allowing you to work from the comfort of your home.

Tasks

• Provide exceptional customer service to users of an ecommerce platform through various channels (chat voice email messages contact forms).
• Assist customers with inquiries requests and orders by accurately entering data into support tools.
• Resolve customer issues and support online orders in a timely and efficient manner.
• Maintain a professional and positive demeanor while building rapport with each customer.
• Stay updated on product knowledge and company/client policies.
• Identify and escalate potential customer issues according to established procedures.
• Achieve key performance indicators (KPIs) while maintaining highquality service.
• Contribute to improved customer service and KPI goals through additional tasks.

Requirements

• C1 or higher proficiency in German (both spoken and written)
• B1 or higher proficiency in English (fluent)
• At least 6 months of experience in German voice support ideally in customer service contact center or BPO environment
• Must be currently based in Romania
• Excellent communication and interpersonal skills (written and oral)
• Customerfocused with a friendly and professional approach able to understand customer concerns
• Ability to thrive in a fastpaced environment
• High emotional intelligence and strong soft skills to serve a variety of customers
• Excellent problemsolving and comprehension skills
• Techsavvy with experience and knowledge of MS Office applications
• Experience working in a multisystem environment

Benefits

• Competitive salary and benefits package based on your experience and skills
• Flexible work schedule: Monday to Sunday (18x7) with weekly rotating shifts between 6 AM and 12 AM (8 hours per day 5 days per week)
• Work as part of a dynamic supportive and friendly team environment
• Opportunities for professional development and growth
• Permanent employment contract
• Paid vacation time with bonus
• Family event bonuses (childbirth death)
• Private health insurance
• Personal time off (increases with seniority)
• Meal allowance
• Sports benefits
• Tickets for Childrens and Womens Day events
• Increased holiday balance based on loyalty
• And many more!

Ready to Join Our Team

If youre a passionate customer service professional with a strong work ethic and fluency in German we encourage you to apply!