German Speaking Customer Advisor In Sofia - Relocation

Are you a German language whiz Were on the lookout for an extraordinary individual to join our team as a German Customer Support Specialist!

About Us: We specialize in revolutionizing customer experiences that propel brand growth globally. With our profound insights and stateoftheart technology we engineer integrated journeys that transcend conventional expectations and scale seamlessly. Whether youre a fledgling startup or a renowned global brand count on us to be your trusted partner for success. Weve got you covered regardless of the intricacies or breadth of your customer journey.

Role Overview: As a German Customer Support Specialist youll deliver exceptional service to our clients by addressing inquiries resolving issues and updating information across various platforms including phone email and chat. Collaborating closely with internal teams youll play a pivotal role in enhancing the overall customer experience and driving process enhancements. This role offers a unique opportunity to make a significant impact and ensure utmost customer satisfaction.

Key Responsibilities:

• Answer Inquiries: Actively respond to and manage cases and queries received through our main queue chat and email platforms.
• Resolve Issues: Skillfully handle customer complaints and concerns with empathy and professionalism striving to find suitable resolutions.
• Update Information: Ensure accurate and uptodate information is provided to customers and internal stakeholders.
• Update Documentation: Maintain comprehensive documentation of customer interactions and issue resolutions.
• Ensure Satisfaction: Work diligently to ensure that customers needs are met and their expectations are exceeded.
• Offer Guidance: Provide guidance and assistance to customers helping them navigate through our products and services effectively.
• Analyze Issues: Analyze customer feedback and data to identify trends and areas for improvement.
• Assess Reports: Assess reports and metrics to evaluate performance and identify opportunities for enhancement.
• Implement Fixes: Collaborate with relevant teams to implement fixes and enhancements to our systems and processes.

Qualifications:

• C1 proficiency in German
• B2 proficiency in English

Why Join Us:

• Attractive Salary: Competitive compensation packages that recognize and reward your skills and contributions.
• Bonus for Important Life Events: Celebrate significant milestones such as marriage or university graduation with a special bonus from us.
• Transportation Allowance: We provide a transportation allowance to help ease the cost of commuting to and from work.
• Health and Life Insurance: Comprehensive coverage reflecting our commitment to your wellbeing.
• Relocation Package: For candidates considering relocation we offer a relocation package to assist with the transition ensuring a smooth and seamless move to our location.

Ready to embark on this customer support adventure Submit your application today and lets connect!

Remote Work :

No