Freelancer Desktop support technician
نُشرت في :
13-04-2024
صاحب العمل نشط
1 وظيفة شاغرة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
الراتب الشهري
لم يكشف
لم يتم الكشف عن الراتب
عدد الوظائف الشاغرة
1 وظيفة شاغرة
نُشرت في :
13-04-2024
الوصف الوظيفي
رقم الوظيفة : 2717512
We are currently looking for an experienced Desktop Support Engineer (L1) for our open position. The L1 Engineer will be required to work on site for this role and provide support to end users working on site or remotely.
Job Requirements:
- A Certification or equivalent experience
- Good working knowledge of Active Directory
- 2yearsexperienceprovidingtechnicalsupportinafastpacedandconstantlychangingenvironment up to executive management level.
- ExcellentcustomerserviceandcommunicationskillsincludingprovidingVIPsupport
- Experience supporting large Windowsbasedenvironments to desktop level with emphasis on Win 7
- OS / office 2010 as well as Win 8 andO365
- Advanced knowledge of Microsoft Office suite of applications Support of End User for video conferencing units.
- Support of mobile device
Duties & Responsibilities:
- Provide support on Client Windows platform for desktop/end user technologies collaboration tools and mobile technologies and printing this includes the laptop/mobile devices all video conferencing network/remote access this positionworks collaboratively with the Service Desk for end user break/fix and other support functions.
- Duties shall include but not be limited to:
- Diagnosing and troubleshooting desktop systemprinter and operating problems
- Consulting and instructing users on hardware andsoftware questions/issues
- Collaborate with other IT Services Data Centerand Network Infrastructure teams
- Install maintain and upgrade equipment and itsassociated infrastructure
- Runs diagnostic tests to isolate system problemsas well as proactive activities
- Operating Systems Windows OSX
- MS Office (Windows and knowledge of Mac)software
- Experience with Remote Support technologiessuch as Remote Desktop (Microsoft) Apple Remote Desktop VNC
- Hands on experience removing viruses and spyware using various tools (Windows)
- Identifies researches and resolves technical problems including forming an RCA
- Responds to telephone calls email service tickets and dispatched requests for technical support
- Documents tracks and monitors the problem to ensure a timely resolution within an effected SLA window
Base Requirements
- Excellent written and verbal communication and customer service skills with proven ability towork in fast paced environments
- Commercial experience in an IT support technician role that includes 2 years of technical suppor experience in a hybrid Windows and MAC environment
- Experience in working with a helpdesk operationto include Windows and Mac clients
- 2 years Experience with mobile applications/products including: iPhone iPad and Android
- Platforms Expertise in iPad / iPhone
- Selfstarter that is able to collaborate actively withothers in a crossfunctional team
- Proven attention to detail and high standards for quality
- Excellent organizational/administrative/technicalskills with agility to reprioritize as necessary
- Skilled in documenting written troubleshootingsteps and instructions
- Business professional attire
نوع التوظيف
دوام كامل
المهارات المطلوبة
- Mac Os
- الدليل النشط
- دعم سطح المكتب
- Computer Networking
- Mobile Devices
- Windows
- Remote Access Software
- SCCM
- الدعم الفني
- Operating Systems
- العلاج
- استكشاف الأخطاء وإصلاحها
الإبلاغ عن هذه الوظيفة
إخلاء المسؤولية: د.جوب هو مجرد منصة تربط بين الباحثين عن عمل وأصحاب العمل. ننصح المتقدمين بإجراء بحث مستقل خاص بهم في أوراق اعتماد صاحب العمل المحتمل.
نحن نحرص على ألا يتم طلب أي مدفوعات مالية من قبل عملائنا، وبالتالي فإننا ننصح بعدم مشاركة أي معلومات شخصية أو متعلقة بالحسابات المصرفية مع أي طرف ثالث. إذا كنت تشك في وقوع أي احتيال أو سوء تصرف، فيرجى التواصل معنا من خلال تعبئة النموذج الموجود على الصفحة اتصل بنا
