E Commerce Executive

Job brief

Be responsible as a team to achieve the company’s online sales target via official brand stores in various online marketplaces. He/she is also responsible for the customer experience throughout the buying journey.

Responsibilities:

1. Responsible for day-to-day execution and implementation of the e-commerce trading activities across online marketplaces (product listing, promotion, price change, campaign banner management).
2. Ensure all product uploads are complete with full descriptions. Track inventory levels and product removal (if necessary).
3. Work closely with related stakeholders to deliver effective content and promotions.
4. Liaises with marketplace representatives on all promotion and campaign activities.
5. Monitor the ongoing performance of online promotions, making recommendations for change and improvement.
6. Ensure the stock fulfilment to meet customers’ expectations.
7. Handle online customer service, answer queries, respond to customers' reviews, and prepare invoices for customers’ purchases.
8. Conduct research on competitors and their trading conditions.
9. Any other tasks assigned by the superior as and when needed.

Requirement:

• At least a Diploma in any field of study.
• Proven working experience in an eCommerce role in any field/ industry.
• Attention to detail and a strong desire to succeed
• Ability to multi-task and work under tight reporting timeline
• Good English verbal and written communication skills. Knowledge of Mandarin is a plus.